ICT Service Desk Operative
| Dyddiad hysbysebu: | 27 Mehefin 2025 |
|---|---|
| Cyflog: | £16.13 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | 16.13 p/h (ir35) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2025 |
| Lleoliad: | Leamington Spa, Warwickshire, B46AJ |
| Cwmni: | Hays Specialist Recruitment |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | 4701959_1751016269 |
Crynodeb
Role: ICT Service Desk OperativeLocation: Leamington Spa Rate: £16.13 p/h inside ir35 Duration: 3 Months initial contract
What you will be doing:
- To provide instruction and advice to systems users via the telephone and remote support software
- To ensure that all incidents raise via the ICT service desk system are accurately and clearly recorded.
- To triage, categorise and prioritise all incidents presented via the employee self-service portal
- To ensure that all changes to systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution.
- Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary
What we are looking for:
- A graduate looking to start their IT career or someone who has previous service desk experience
- Good communication Skills
- Customer service experience
- Team working experience
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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