Shop Customer Service Advisor
| Dyddiad hysbysebu: | 27 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Gorffennaf 2025 |
| Lleoliad: | TN25 6BN |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | H.S.JACKSON & SON(FENCING)LIMITED |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Reporting to: Retail Sales Manager
Location: Ashford, Kent - Due to the location of our office, which is not accessible via public transport, own transport and licence is essential.
37.5/40 hours per week, within Trading hours. Opening times between 7.30am to 5:30pm Monday -Friday.
Commission pay based on team achieving sales targets
The Company:
Established for more than 75 years, Jacksons is still a family run business with a national reputation for supplying market leading fences and gates, all backed by our 25-year guarantee. Our clients range from homeowners buying fencing for their gardens to industry and high security establishments, protecting facilities and equipment. We are currently seeking a hardworking professional to join and support our sales team based in Ashford, Kent.
The Role
This is an exciting opportunity for a person to perform a store-based role with face-to-face customer service & sales from our on-site collection store. Prioritising administration and communication tasks to ensure a smooth and efficient collection process.
Working as part of a close-knit, friendly team, the role requires a general 'all-rounder' with good attention to detail, flexibility and the ability to work both autonomously and as part of a team whilst managing individual daily work load.
Excellent verbal and written communication skills together with persistence and resilience that are key success drivers. An ability to think quickly and clearly will be required and showing initiative and passion is key.
A good all-round education and strong computer skills are crucial to carrying out duties efficiently and effectively.
Opportunity to work with some of the best timber and steel products within the industry.
Duties and Responsibilities:
Work closely with other internal departments to achieve an optimal experience for our customers
Opening & Closing of the collection store (Jakstore)
Cash handling, processing card payments and refunds.
Organising collection paperwork to ensure goods are ready for collection on time.
Process face to face, online & telephone quotations & sales for supply only enquiries, as well as supply & install projects.
Communicate customer needs to other departments in a timely manner.
Proactively contribute to the completion of the team's workload and sales targets.
Perform other duties as reasonably requested by your manager, from time to time.
Skills Required:
Strong interpersonal skills
Previous Customer Service experience beneficial
MS Office applications (i.e; Outlook, Word & Excel)
Be able to work as part of a team, or on your own on various projects.
Willing to learn and have a positive attitude.
Additional Benefits
22 days per year holiday plus 1 extra day per year of service up to 27 days (after qualifying period)
Healthcare and pension contribution, following successful qualifying period.
Employee discount
Free parking On-site parking
Jacksons Fencing is an equal opportunity employer.
Work Location: TN25 6BN (full on the job training will be provided)Due to the location of our office, which is not accessible via public transport, own transport and licence is essential.
Job Types: Full-time, Permanent
Pay: £23,684.00 per year
Additional pay:
Commission pay
Benefits:
Company pension
Employee discount
On-site parking
Private medical insurance
Schedule:
Monday to Friday
No weekends
Work Location: In person
Location: Ashford, Kent - Due to the location of our office, which is not accessible via public transport, own transport and licence is essential.
37.5/40 hours per week, within Trading hours. Opening times between 7.30am to 5:30pm Monday -Friday.
Commission pay based on team achieving sales targets
The Company:
Established for more than 75 years, Jacksons is still a family run business with a national reputation for supplying market leading fences and gates, all backed by our 25-year guarantee. Our clients range from homeowners buying fencing for their gardens to industry and high security establishments, protecting facilities and equipment. We are currently seeking a hardworking professional to join and support our sales team based in Ashford, Kent.
The Role
This is an exciting opportunity for a person to perform a store-based role with face-to-face customer service & sales from our on-site collection store. Prioritising administration and communication tasks to ensure a smooth and efficient collection process.
Working as part of a close-knit, friendly team, the role requires a general 'all-rounder' with good attention to detail, flexibility and the ability to work both autonomously and as part of a team whilst managing individual daily work load.
Excellent verbal and written communication skills together with persistence and resilience that are key success drivers. An ability to think quickly and clearly will be required and showing initiative and passion is key.
A good all-round education and strong computer skills are crucial to carrying out duties efficiently and effectively.
Opportunity to work with some of the best timber and steel products within the industry.
Duties and Responsibilities:
Work closely with other internal departments to achieve an optimal experience for our customers
Opening & Closing of the collection store (Jakstore)
Cash handling, processing card payments and refunds.
Organising collection paperwork to ensure goods are ready for collection on time.
Process face to face, online & telephone quotations & sales for supply only enquiries, as well as supply & install projects.
Communicate customer needs to other departments in a timely manner.
Proactively contribute to the completion of the team's workload and sales targets.
Perform other duties as reasonably requested by your manager, from time to time.
Skills Required:
Strong interpersonal skills
Previous Customer Service experience beneficial
MS Office applications (i.e; Outlook, Word & Excel)
Be able to work as part of a team, or on your own on various projects.
Willing to learn and have a positive attitude.
Additional Benefits
22 days per year holiday plus 1 extra day per year of service up to 27 days (after qualifying period)
Healthcare and pension contribution, following successful qualifying period.
Employee discount
Free parking On-site parking
Jacksons Fencing is an equal opportunity employer.
Work Location: TN25 6BN (full on the job training will be provided)Due to the location of our office, which is not accessible via public transport, own transport and licence is essential.
Job Types: Full-time, Permanent
Pay: £23,684.00 per year
Additional pay:
Commission pay
Benefits:
Company pension
Employee discount
On-site parking
Private medical insurance
Schedule:
Monday to Friday
No weekends
Work Location: In person