Customer Service Centre Agent
| Dyddiad hysbysebu: | 27 Mehefin 2025 |
|---|---|
| Cyflog: | £25,159 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 13 Gorffennaf 2025 |
| Lleoliad: | Swansea |
| Cwmni: | Government Recruitment Service |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 407679/2 |
Crynodeb
Would you embrace the opportunity to make an impact on road safety and contribute to a safer, greener future?
If so, we’d love to hear from you!
Joining our department comes with many benefits, including:
- Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
- 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
- Flexible working options where we encourage a great work-life balance.
Read more in the Benefits section below!
Find out more about what it's like working at Driver and Vehicle Standards Agency - Department for Transport Careers
You will be contributing to ensure that Britain’s roads are some of the safest in Europe.
How will you do that?
You will be based in one of our vibrant Newcastle or Swansea offices and customers will contact you with a wide range of queries. For example, learner drivers may contact you to ask for advice on whether their car is suitable to use for their driving test. Using the knowledge you have obtained from your training and the support received from your colleagues, you will guide the learner driver through the criteria on GOV.UK to help them reach a decision.
You are a DVSA Customer Service Centre agent.
We are looking for enthusiastic individuals to join our Customer Service Centre. Don’t worry, we won’t expect you to have this kind of knowledge straight away, and you won’t have to have previous experience, either. Full training and support from our brilliant staff will be provided.
What can you do in a week?
- Be part of a wider team dedicated to providing excellent customer service to improve road safety
- Handle inbound calls from both internal and external customers, using the latest technology
- Provide responses to customer enquiries via email and social media channels
- Delve into knowledge portals to provide advice and guidance on a wide range of road transport topics
- Become a Subject Matter Expert on a particular topic and provide support to your colleagues
- Participate in team briefings and meetings and suggest ideas
You can also:
- Contribute to our accreditation's in customer service excellence
- Support the Centre’s Engagement Group by contributing to and participating in fun team events throughout the year
- Volunteer for up to 3 days per year with a charity of your choice
- Do an apprenticeship in a variety of areas
What’s in it for me?
Aside from a deeply satisfying career, we offer an excellent work-life balance through flexible working, 25 days of annual leave, all public holidays plus and an extra privilege day. You’ll also get a range of benefits, including an employer contribution to your pension of up to 28.97%. After your initial training period you can work from home up to two days a week.
We care about your development and can support you in many ways, including training, apprenticeships, coaching and mentoring, There are a number of apprenticeships available to our staff where you can obtain qualifications to further your career.
This is a fantastic opportunity to start a career which has significant opportunities for growth, both within our offices and the wider agency.
For more information about the role and responsibilities please see the attached Role Profile.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd