Customer Services Administrator (Service Delivery Specialist)
| Dyddiad hysbysebu: | 27 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2025 |
| Lleoliad: | Cheltenham, Gloucestershire, gl52 1aa |
| Cwmni: | QA Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1000008890_1751014150 |
Crynodeb
Customer Services Administrator (Service Delivery Specialist)
Location : Cheltenham/Hybrid
This role requires the ability to go through and maintain Security Clearance SC/DV as part of the role function
About the role
In this role you will ensure booking and enquiry turnaround times are within agreed SLAs (service level agreements), deliver a range of customer service on-boarding tasks, whilst always offering a high-quality experience to learners and employers.
Pro-actively using data to identify issues, trends and opportunities then visualise these for key stakeholders and drive for action to address.
Key Responsibilities
- Processing a variety of bookings for customers, from QA courses to conferences
- Supporting course admin, such as arranging pre course reading, courseware, access to online portals, exam vouchers and e-learning.
- Support learner queries and requests with prompt responses, meeting internal SLAs
- Work with colleagues to drive quality and operational excellence for learner engagement, retention, and achievement in line with business strategy and plans.
- Report issues and themes to line manager to help improve the feedback we give to internal customers
- Develop and build new standard reporting outputs for functional consumption.
About you
- Experience in an administration and customer service role
- Experience of working in a fast-paced customer facing role
- Understands how to convert data into compelling BI reporting and/or analysis
- Excellent data visualisation ability
- Previous experience in Bookings Management, Customer Service and Administration
And what can we offer you?
- 27 days holiday plus bank holidays
- Competitive salary with a significant bonus
- 3 full training days from a wide range of courses
- Continuous performance development
- 2 days off for charity work
- Work for a company that promotes Wellbeing (Mindfulness classes, fitness classes, wellbeing campaigns throughout the year with QA's approved listeners)
- Work with some of the biggest brands there are!
Down time
Taking time for ourselves is so important these days which is why we dedicate some of our benefits to support your health & wellbeing. These include: 27 days holiday each year, holiday buying scheme, Medicash plan, Gympass, Cycle to Work scheme, Employee Assistance Programme, and 2 days per year charity leave.
How we'll help with finance matters
In addition to pension, group income protection and life assurance, QA are offering you an annual pay review, access to our employee discounts benefit hub with hundreds of deals and savings on goods and experiences, season ticket loan, tech scheme and an employee referral scheme.
Equal Opportunities:
At QA, our mission is to help everyone find their place in the world. This means we continually celebrate the diverse community different individuals cultivate. As an equal opportunity employer, we stay true to our mission by ensuring that our place can be anyone's place.
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