Customer Hub Assistant
| Dyddiad hysbysebu: | 27 Mehefin 2025 |
|---|---|
| Cyflog: | £24,790 i £25,183 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Grade 4 - £24,790 to £25,183 per annum |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Gorffennaf 2025 |
| Lleoliad: | Newcastle-under-Lyme, Staffordshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Newcastle Under Lyme Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Vacancy reference
ECR000396
Salary
Grade 4 , £24,790 to £25,183 per annum
Hours
37 Hours a week
Contract
Permanent
Location
Multiple locations within Newcastle-under-Lyme town centre
About the job
We are looking for highly motivated individuals to join our Customer Hub within Neighbourhood Delivery Service.
This is an excellent opportunity for an individual who is committed to delivering excellent customer services in a demanding environment and enjoys a challenge.
You will be part of a successful service team that will deliver our One Front Door approach and principles to ensure that customers receive a consistent level of service, regardless of when and how they interact with us.
You will be expected to give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes, promoting digital channels, as well as providing exceptional advice and guidance to put customers first.
As the first point of contact for the Council, your goal is to provide customers with the best advice, handling their enquiries and requests in a genuine, discrete and professional manner.
This will be done in the main as face to face transactions at the Council’s Hub Service Centres (Castle House, Newcastle, Kidsgrove, Knutton Depot, and The Museum).
You will also deal with telephone enquiries, using the Council’s Customer Relationship Management system.
There is an opportunity for flexible working hours subject to continuity of service being maintained.
If you are able to bring initiative, creativity and practical solutions to the challenges we face, then we would be delighted to hear from you.
Requirements
You should have a minimum of three GCSEs grade C or above (or equivalent) including Maths and English and ideally,
You will also be qualified to NVQ Level 2 in Customer Services, or have demonstrable experience in Customer Services.
You should also be experienced in using a Customer Relations Management system (preferably Jadu).
You should be willing to take on new challenges and learn a variety of diverse and demanding service areas.
Customer Hub Assistants will be expected to work at different locations on a rota basis, hours of work will vary from 6am to 10pm and include some Saturday and Sundays.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, wellbeing support including £12.50 per month Jubilee2 membership , green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
Contact
Manager Julie.Moran@newcastle-staffs.gov.uk - Lyndsey.Knight@newcastle-staffs.gov.uk
Closing date
5pm on Monday - 7 July 2025
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
15 July 2025
ECR000396
Salary
Grade 4 , £24,790 to £25,183 per annum
Hours
37 Hours a week
Contract
Permanent
Location
Multiple locations within Newcastle-under-Lyme town centre
About the job
We are looking for highly motivated individuals to join our Customer Hub within Neighbourhood Delivery Service.
This is an excellent opportunity for an individual who is committed to delivering excellent customer services in a demanding environment and enjoys a challenge.
You will be part of a successful service team that will deliver our One Front Door approach and principles to ensure that customers receive a consistent level of service, regardless of when and how they interact with us.
You will be expected to give thousands of customers a great customer experience, adding value by successfully delivering the right outcomes, promoting digital channels, as well as providing exceptional advice and guidance to put customers first.
As the first point of contact for the Council, your goal is to provide customers with the best advice, handling their enquiries and requests in a genuine, discrete and professional manner.
This will be done in the main as face to face transactions at the Council’s Hub Service Centres (Castle House, Newcastle, Kidsgrove, Knutton Depot, and The Museum).
You will also deal with telephone enquiries, using the Council’s Customer Relationship Management system.
There is an opportunity for flexible working hours subject to continuity of service being maintained.
If you are able to bring initiative, creativity and practical solutions to the challenges we face, then we would be delighted to hear from you.
Requirements
You should have a minimum of three GCSEs grade C or above (or equivalent) including Maths and English and ideally,
You will also be qualified to NVQ Level 2 in Customer Services, or have demonstrable experience in Customer Services.
You should also be experienced in using a Customer Relations Management system (preferably Jadu).
You should be willing to take on new challenges and learn a variety of diverse and demanding service areas.
Customer Hub Assistants will be expected to work at different locations on a rota basis, hours of work will vary from 6am to 10pm and include some Saturday and Sundays.
Why work for us?
Newcastle-under-Lyme is a borough with big ambitions. We’ve already started our transformation, however, we still need to find better ways of doing things because we are determined to do the very best we can for our communities.
If our vision is to be the best, then we need the best people working for us. Our people are at the heart of what we do and have the freedom to innovate, grow and develop. We recruit people who share our vision and values; people who have the drive to deliver our ambitious Council plan.
Our historic Borough is a place of marked contrasts. We are the home of a world class University at Keele, a leading light known internationally for its research and sustainability record, which stands side by side with former mining communities including some which register amongst the most deprived areas in the country. Our Borough is also a mixture of urban centres, affected by some of the same social issues facing our neighbouring city, Stoke-on-Trent, but also outstanding rural landscapes in our less populated villages. Our plans and priorities aim to address the needs of all our communities.
Our People Offer
We reward our people with a competitive range of benefits including; access to the local government pension scheme, minimum 24 days annual leave plus 5 extra days after 5 years' service, flexible working options and family friendly policies, local and national high street discounts, free car parking, wellbeing support including £12.50 per month Jubilee2 membership , green travel scheme including cycle to work and electric car salary sacrifice, free employee 24 hour employee assistance and counselling services, flu vaccination service and health checks plus development and training opportunities.
Contact
Manager Julie.Moran@newcastle-staffs.gov.uk - Lyndsey.Knight@newcastle-staffs.gov.uk
Closing date
5pm on Monday - 7 July 2025
Should we receive a large number of applications, then this post could close sooner than the date stated.
Shortlisted applicants will be contacted within two weeks of the closing date.
Interview date
15 July 2025