Customer Services Representative

Posting date:	26 June 2025
Hours:	Full time
Closing date:	26 July 2025
Location:	Bury St Edmunds, Suffolk, ip33 1be
Remote working:	On-site only
Company:	Hays Specialist Recruitment
Job type:	Permanent
Job reference:	4701833_1750963808

Summary

Your new company
My client is a well-established and stable European-owned business.

Your new role
My client is recruiting for a Customer Services Representative, covering varied duties including:

• Data processing customer orders
• Booking haulage for deliveries via online carrier systems and via email
• Tracking and tracing deliveries
• Communicating directly with customers and suppliers on the telephone and via e-mail
• Recording and responding to customer complaints
• Liaising with the warehouse team to ensure customer orders are handled promptly
• Investigation of stock-related queries
• General administration tasks as required

What you'll need to succeed
To succeed in this role you will require:

• A great telephone manner
• Competent IT skills, particularly MS Office
• A confident, positive communicator at all levels
• Previous administrative experience and proven organisational skills are vital
• Knowledge of import/export procedures and logistics admin are desirable
• You must be able to work under your own initiative but also within a team

What you'll get in return

• Monday to Friday 8-5
• On-site parking
• £competitive salary

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays EA is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk