Front of House Receptionist & Information Officer
| Dyddiad hysbysebu: | 26 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £23,549 - £24,059 per annum (pro-rata) |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Gorffennaf 2025 |
| Lleoliad: | Newcastle, Staffordshire, ST5 2GB |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | eTeach UK Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 1496536 |
Crynodeb
Description
FRONT OF HOUSE RECEPTIONIST & INFORMATION OFFICER
(2 POSTS AVAILABLE)
Salary: £23,549 - £24,059 per annum (pro-rata)
Fixed-term Post
Hours: Full-time, 37 hours per week
Actual Salary: £23,549 - £24,059 per annum
Terms: Fixed-term to July 2026 (in the first instance)
Position Split: Front of House Reception 25% of role
Information Officer 75% of role
Permanent Post
Hours: Part-time, up to 0.65 FTE (24 hours per week)
Wednesday 8-2 / Thursday 8-6 / Friday 8-5
Actual Salary: £15,238 - 15,605 per annum
Terms: Permanent
Position Split: Front of House Reception 75% of role
Information Officer 25% of role
Newcastle and Stafford Colleges Group (NSCG) is one of the very best colleges in the country. In October 2024 we became the first and only further education provider in England to achieve a full set of outstanding grades in consecutive Ofsted Inspections. This includes recognition of our strong contribution towards meeting Local Skills Needs under the latest version of the Education Inspection Framework (EIF).
The inspection report praised all areas of the College’s provision and acknowledged NSCG’s ‘staff are professional, friendly, incredibly supportive and work tirelessly to meet the needs of learners’ ‘teachers improve their practice based upon the support they receive’ and ‘teachers create highly supportive, calm and highly aspirational environments in which learners and apprentices thrive’.‘ In summary, NSCG is a great place to work and study.
To read the full Ofsted report for Newcastle and Stafford Colleges Group, please visit the Ofsted Government website, select Find an Inspection Report and search for Newcastle and Stafford Colleges Group.
The group is currently home to a population of over 6,500 full-time students with around 2000 adult learners and students on higher education programmes. We have over 1,500 apprentices where we work with over 850 individual employers.
This role would be ideal for you if you are a customer focused individual with a strong interest and experience in the educational environment. The purpose is to provide a friendly and efficient operation of the front of house service to students, members of staff, and the general public.
The main duties of the post holder are:
Provide an efficient, polite and welcoming reception service to students, staff and visitors of the college
To assist with the completion of application and enrolment documentation by students, employees or other relevant parties
Undertake reception duties in accordance with the needs of the department, including telephone and in person enquiries, issuing temporary passes, logging absence calls, cashing up the till and other day to day issues.
To assist with welcome events, open evenings and other internal and external events in accordance with the direction of Customer Services Manager
Required Skills and Experience:
Is educated to level 3 standard together with a customer services or business administration qualification.
Experience of working in a role with a track record for providing an excellent customer experience.
Has excellent communication and interpersonal skills and the confidence to deal with all college users in a polite but assertive manner.
Possesses excellent communication, administrative and organisational skills.What’s in it for you?
The college offers and excellent benefits package which includes:
Local Government Pension Scheme
24 days annual leave pro rata (rising to 30 following 5 years’ service - plus bank holidays and Christmas closure period)
Cycle to Work Scheme (Salary sacrifice).
Subsidised Gym Membership.
Excellent Training and Development Opportunities (supported with a dedicated budget).
Staff parking available
Health-related benefits including subsidised health scheme
On site restaurant facilities and FREE early morning coffee/tea and toast
Please indicate on your application which position is your preference. (If you are applying via a jobs board, you will receive an e-mail and link that will take you directly to our application form on the Newcastle & Stafford Colleges Group website). The closing date for completed applications is 11th July 2025.
Please indicate on your application which position is your preference. (If you are applying via a jobs board, you will receive an e-mail and link that will take you directly to our application form on the Newcastle & Stafford Colleges Group website). The closing date for completed applications is 11th July 2025.