Receptionist/Patient Services Administrator

Dyddiad hysbysebu:	26 Mehefin 2025
Cyflog:	£12.21 yr awr
Gwybodaeth ychwanegol am y cyflog:	£12.21 an hour
Oriau:	Llawn Amser
Dyddiad cau:	13 Gorffennaf 2025
Lleoliad:	Marlborough, SN8 3PF
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A0458-25-0002

Crynodeb

Job Title: Patient Services Administrator Reports To: Patient Services Manager/Practice Manager Job Summary To ensure excellent Customer Service is given to our patients. Learning and maintaining of new procedures/work processes. To give daily support to the doctors, nurses and management team in the practice. Input confidential data efficiently and precisely. Job Responsibilities * Opening and closing of the surgery. * Give out repeat and acute prescriptions to patients or their representatives. * Assist patients with face to face enquiries and follow up as necessary. * Answer all incoming telephone calls, booking appointments as necessary and actioning any queries resulting from those calls. * Ensure all emails are acknowledged and processed in the correct time frame. * To ensure all tasks are dealt with, and escalated if necessary. * Process all scanning. (paper and electronic) * Support GPs and The Practice Managers. Confidentiality * In the course of seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. * In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential. * Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety * Use and monitoring of the correct use of Standard Operating Procedures for cleaning and infection control. * Responsible for correct hand hygiene of self and others. * Ownership of infection control and implementation of those protocols within the team. * Active observation of current working practices across the team in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weakness/training needs are identified, escalating issues as appropriate. * Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process. * Safe management of sharps procedures, including training, use, storage and disposal. * Undertake periodic infection control training. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: * Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation. * Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. * Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/Professional Development The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: * Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. * Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality The post-holder will strive to maintain quality within the practice, and will: * Alert other team members to issues of quality and risk. * Assess own performance and take accountability for own actions, either directly or under supervision. * Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. * Effectively manage own time, workload and resources. Communication The post-holder should recognise the importance of effective communication within the team and will strive to: * Communicate effectively with other team members. * Communicate effectively with patients and carers. * Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will: * Apply practice policies, standards and guidance. * Discuss with other members of the team how the policies, standards and guidance will affect own work. * Participate in audits where appropriate.