Team Administrator | South West London and St George's Mental Health NHS Trust
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £31,081 - £33,665 per annum inclusive of outer London HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Gorffennaf 2025 |
| Lleoliad: | Mitcham, CR4 4TP |
| Cwmni: | South West London and St Georges Mental Health Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7305257/294-MHCA-7068023-JB |
Crynodeb
We are seeking to recruit a Band 4 Administrator to work within Merton Community Mental Health Services for older people. The services include the Community Mental Health Team. The services offer both clinic and home-based appointments and the teams play an active role in supporting families/carers.
The role is to primarily provide administrative and reception duties in one of our outpatient clinics and to also work flexibly to cover other administrative tasks at our team base when required. The successful applicant will have relevant educational and administrative experience of working within a team and ideally within a Mental Health Team.
Career Progression pathways and development opportunities:
We are committed to getting the very best out of our staff and support staff in their career aspirations. You will receive regular line management supervision and also have the opportunity to attend relevant Trust-wide training sessions which are organised on a regular basis.
The applicant will have excellent administrative and Communication skills, as they will often be the first point of contact for the people that use our service and families/carers and professionals who contact the service. They will need to be able to deal with multiple telephone enquiries from patients and respond sensitively and with compassion. The applicant will have the ability to prioritise work, be able to work autonomously and confidently, be able to work flexibly to meet the needs of the multi-disciplinary team and demonstrate motivation in the fast-paced setting of the work environment.
Flexible working:
We are proud to offer agile and flexible working opportunities as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.
We are Proud to Belong at South West London and St George’s Mental Health NHS Trust.
We have expert services, a rich history and a clear commitment to providing the best quality care for those with mental ill-health. The Care Quality Commission already rates our services as ‘good’ - we aspire to be ‘outstanding’.
This is a great time to join us. We are transforming the way we care for our communities to support our mission of Making Life Better Together. We have built two brand new mental health facilities at Springfield University Hospital, which are amongst the best in the world. More developments are planned across our sites and services as we invest a further £120m to upgrade and modernise our estate by 2027.
We are inclusive and diverse and strive to be actively anti racist. We want to attract people from all backgrounds and experiences to enrich the work we do together. We are proud to co-produce and involve our local communities in all that we do.
We offer flexible working, career development and a variety of benefits to enable a positive, welcoming environment in which our people and their careers can thrive.
Come and join our inclusive teams and help our patients on their recovery journey.
To be responsible for ensuring the data on the required electronic patient care record or Local Authority systems, if required, is accurate and up to date. The post holder will review the Trust dashboard or extract routine data for the Trust and/or team members.
To address and alert teams to errors and problems as they arise.
To support team members in being able to access basic information held on My Dashboards and Pulse
To ensure that all service users patients and visitors are received in a courteous and efficient manner.
To be responsible for ensuring referrals to the teams are processed efficiently.
Responding to urgent referrals when necessary and making sure they are passed on to the duty team
To facilitate effective communication within the team by providing team members with messages and information
To ensure that all telephone enquiries to the team are handled politely and sympathetically, ensuring that all messages are passed on to the appropriate person in a timely and accurate manner which may often involve dealing with difficult and distressed patients on the phone or in person.
To support the administration of multi-agency meetings, panels, Safeguarding Meetings and forums as required to attend, including the preparation/distribution of agendas and associated papers, formal minute taking and follow up actions and distribute these as appropriate.
Ensure that Admin related Trust KPIs are addressed through regular reports provided by the Team Manager. Co-ordinate all the support services provided to the team including domestic, catering, security, estates and to be the contact for maintenance issues.
To be responsible for the ordering and purchasing of stationery and office supplies for staff as well as monitor and ensure that adequate levels of stationery supplies are maintained and distributed accordingly liaising with the Procurement Team regarding any problems.
To have the need for confidentiality of service users and professional information
Photocopy/fax/scan/email as requested by other members of the team
Provide admin support to the senior management team - invoicing, Travel (order/collection) and any other senior admin functions of a complex and sensitive nature.
This advert closes on Sunday 6 Jul 2025