CHLH/2506/28 Customer Service Assistant
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | £23,878 i £24,533 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 09 Gorffennaf 2025 |
| Lleoliad: | Alness, Highland |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | High Life Highland |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | CHLH/2506/28 |
Crynodeb
KEY DUTIES AND RESPONSIBILITIES INCLUDE:
1 Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
2 Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package.
3 Provide a friendly, efficient and proactive service to customer excellence award standard.
4 Undertake the range of clerical, support and reception duties required by the post whilst being the first point of contact for welcomes, information enquiries, registrations, bookings and financial transactions
5 Perform various financial and administrative duties in accordance with procedures
6 Support customers use of ICT equipment and software application, digital resources and social media.
7 Assist customer with general and complex enquiries using variety of sources and /or resources, referring to leisure supervisor as appropriate
8 Carry out library routines including shelving, processing and preparing library stock, ensuring resources, material and displays are appropriately organised, current, and attractively presented.
9 Participate in the preparation and delivery of cultural events, activities and promotions including group class visits and book bug sessions.
10 Record and provide statistics regarding income, usage, equipment, materials and resale.
11 Assisting with staff training of new and relief staff
12 Ensure satisfactory handling of booking applications and confirmations.
13 Administer the High Life membership scheme and the MRM system.
14 Process orders and raise invoices through the allocated financial/procurement systems -Integra.
15 Produce and maintain documents and spread sheets using Microsoft Office software.
16 Display and monitor current information regarding activities and timetables on customer notices and display boards.
17 Carry out the banking of facility income and maintain adequate levels of change for business.
18 Deliver a high standard of customer service and maintain company dress code and standard.
19 Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements.
20 Undertake training in any aspect of facility procedures as required.
21 Administer the lost property procedure.
22 Keep reception areas clean and tidy.
23 Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved.
24 Liaise with the Supervisor on the day-to-day operation of the facility.
25 Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the centre.
26 Pursue continuous professional development and contribute to the continuous improvement of Averon Leisure Centre and High Life Highland as a whole.
27 Attend and undertake any training online or in person.
28 Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
29 Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Averon Leisure Centre team.
1 Actively promote a positive and collaborative workplace culture that supports the Charity’s purpose of Making Life Better and i-care values to increase morale, productivity and performance.
2 Demonstrate an in-depth understanding of the High Life membership scheme and actively contribute to the promotion of the package.
3 Provide a friendly, efficient and proactive service to customer excellence award standard.
4 Undertake the range of clerical, support and reception duties required by the post whilst being the first point of contact for welcomes, information enquiries, registrations, bookings and financial transactions
5 Perform various financial and administrative duties in accordance with procedures
6 Support customers use of ICT equipment and software application, digital resources and social media.
7 Assist customer with general and complex enquiries using variety of sources and /or resources, referring to leisure supervisor as appropriate
8 Carry out library routines including shelving, processing and preparing library stock, ensuring resources, material and displays are appropriately organised, current, and attractively presented.
9 Participate in the preparation and delivery of cultural events, activities and promotions including group class visits and book bug sessions.
10 Record and provide statistics regarding income, usage, equipment, materials and resale.
11 Assisting with staff training of new and relief staff
12 Ensure satisfactory handling of booking applications and confirmations.
13 Administer the High Life membership scheme and the MRM system.
14 Process orders and raise invoices through the allocated financial/procurement systems -Integra.
15 Produce and maintain documents and spread sheets using Microsoft Office software.
16 Display and monitor current information regarding activities and timetables on customer notices and display boards.
17 Carry out the banking of facility income and maintain adequate levels of change for business.
18 Deliver a high standard of customer service and maintain company dress code and standard.
19 Understand the role and responsibilities of the post with regards to health and safety policy and operating procedures. To remain up to date with these procedures and requirements.
20 Undertake training in any aspect of facility procedures as required.
21 Administer the lost property procedure.
22 Keep reception areas clean and tidy.
23 Maintain security of the reception at all times, adhering to data protection policy and ensuring confidentiality is preserved.
24 Liaise with the Supervisor on the day-to-day operation of the facility.
25 Bring to the attention of the manager any improvements that might increase the effectiveness or efficiency of the centre.
26 Pursue continuous professional development and contribute to the continuous improvement of Averon Leisure Centre and High Life Highland as a whole.
27 Attend and undertake any training online or in person.
28 Aim to reduce wastage and uphold our environmental values of being as sustainable as possible in all tasks.
29 Assist and support other areas of High Life Highland with particular projects, training or in the event of holidays or sickness working cross-functionally across the Averon Leisure Centre team.