Head of Commercial & Operations
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £40,000 – £42,000 per annum depending on experience |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Gorffennaf 2025 |
| Lleoliad: | Nottingham, NG1 5AF |
| Cwmni: | Nottingham Playhouse Trust Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 10 |
Crynodeb
Job Advert
At Nottingham Playhouse, we’re embarking on an exciting new chapter, and we’re looking for a bold, entrepreneurial leader to drive
our commercial and operational strategies forward. As the Head of Commercial & Operations, you will report directly to the Chief
Operating Officer and will be the driving force behind our efforts to maximise income, enhance the visitor experience, and take
our operational and commercial activities to new heights.
Purpose of the Role:
In this new role, you will have the opportunity to shape the future of the Playhouse by integrating and driving the growth of our
commercial, operational, and customer-focused activities. You will lead the development and implementation of initiatives to
increase visitor spend, revenue generation from venue hires, events, music programming, and conferences, all while ensuring
seamless operational delivery.
Working closely with the Chief Operating Officer, your entrepreneurial mindset will be key in identifying new business
opportunities and commercial revenue streams. From developing value-added events and hospitality offerings to forging new
partnerships, you’ll have the ability to think creatively and act decisively to expand the Playhouse’s reach and profitability.
Your leadership will also encompass overseeing building operations, health & safety, and ensuring compliance with statutory
requirements.
Contract: Permanent, full-time
Location: Nottingham, UK
Salary: £40,000 - £42,000 per year depending on experience
About You:
We are looking for an entrepreneurial, dynamic, and strategic senior leader with a proven track record in both commercial growth
and operational excellence. You will be dedicated to pushing the boundaries of what’s possible, constantly seeking innovative ways
to grow income and optimise operations. Your ability to identify and capitalise on new opportunities will be crucial to the
success of this role.
You’ll have a strong commercial and operational background, ideally within a theatre, venue, or similarly complex environment, and
you’ll be adept at managing diverse teams to deliver exceptional results. With a collaborative approach to leadership, you’ll
inspire your teams and build strong relationships with internal and external stakeholders. You’ll have a passion for creating new
business ventures, driving change, and leading by example to deliver tangible results.
What You Will Do:
* Lead with entrepreneurial thinking: Develop and execute a commercial strategy to identify and capitalise on new business
opportunities, maximising revenue from venue hires, events, hospitality, and other commercial activities.
* Grow income streams: Drive the creation and execution of value-added events and experiences, including corporate, community,
and creative events, working closely with colleagues to ensure alignment with both cultural and business objectives.
* Innovate for success: Take a proactive approach to generating new income streams, devising unique events, and identifying
creative ways to maximise use of our venue and hospitality spaces.
* Operational excellence: Oversee building operations, maintenance, and health & safety, ensuring all activities meet statutory
requirements and run smoothly.
* Enhance the visitor experience: Lead efforts to continually improve the customer journey, delivering exceptional service at
every touchpoint and exceeding visitor expectations.
* Collaborate and communicate: Build strong relationships with internal teams and external partners, using your exceptional
communication skills to influence and inspire others towards shared goals.
* Lead with financial acumen: Manage P&L responsibilities, including budget oversight and financial reporting, ensuring that all
activities contribute to the financial success of the organisation.
* Champion change: Proactively manage change, working with your team to implement new initiatives that will drive growth and
success in all commercial and operational areas.
What You Will Bring:
* Proven experience in a senior leadership role, overseeing both commercial and operational functions, ideally within a complex
venue, arts, or hospitality environment.
* A track record of entrepreneurial thinking and action, identifying, developing, and executing new business ventures that drive
growth and profitability.
* Extensive experience in commercial strategy development, event management, and revenue generation.
* Strong financial management skills, including budget oversight, P&L responsibility, and financial forecasting.
* A customer-first attitude with a passion for delivering exceptional service and enhancing the visitor experience.
* A collaborative leadership style with the ability to inspire, motivate, and lead diverse teams.
* Experience managing complex building operations, health & safety, and compliance with statutory regulations.
* Exceptional communication and negotiation skills, with the ability to build and nurture relationships at all levels.
Why Join Us?
Awarded the UK’s Most Welcoming Theatre by UK Theatre in 2023, and Regional Theatre of the Year 2019 by The Stage, Nottingham
Playhouse is one of the country’s leading producing theatres. We are renowned for creating ambitious and diverse productions, many
of which tour across the UK and transfer to the West End and Broadway.
We want our theatre to be a space where everyone feels they belong, and we use our stage to tell diverse stories that reflect our
city. Our wide-reaching participation programmes create life-changing experiences for our community and we also support the next
generation of theatre-makers in the East Midlands through our extensive Amplify programme. We are also a registered charity and of
the funds we raise help to ensure we’re reaching as many people as possible to give them new opportunities and create lasting
memories.
Benefits of working at Nottingham Playhouse include:
* Cycle to Work scheme
* Discounted travel and parking
* Discounts on our bars offer
* Enhanced holiday entitlement and company sick pay, plus an extra day off on your birthday
* Free and/or discounted tickets plus free Playhouse Pass membership
* Relaxed working environment and opportunities for flexible working
* Staff social events
* Training & professional development opportunities
* And more.
As the Head of Commercial & Operations, you’ll have the opportunity to help shape our future. This is your chance to lead
innovative commercial and operational strategies, drive income growth, and enhance the overall visitor experience, all while
working in one of the UK’s leading producing theatres. You’ll be part of a dynamic, forward-thinking team, and you’ll play a key
role in our continued success and growth.
If you are an entrepreneurial leader with a passion for both commercial success and operational excellence, we would love to hear
from you!
Apply Now
For more information about the role and working at Nottingham Playhouse, please download the Job Pack opposite.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse
communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action
for equal opportunities through the recruitment process.
We would like to help you to fully participate in the application process. If you would like information providing in an
alternative format, support in completing your application, or you would like an alternative way to apply, please contact us at
recruitment@nottinghamplayhouse.co.uk [recruitment@nottinghamplayhouse.co.uk] to discuss a suitable format, or ring our Stage Door
on 0115 947 4361. Please leave a message with your full name, contact information, your address (if you need paperwork posting to
you) and details of your request.
Application closing date: Sunday 13 July 2025 (end of day)
At Nottingham Playhouse, we’re embarking on an exciting new chapter, and we’re looking for a bold, entrepreneurial leader to drive
our commercial and operational strategies forward. As the Head of Commercial & Operations, you will report directly to the Chief
Operating Officer and will be the driving force behind our efforts to maximise income, enhance the visitor experience, and take
our operational and commercial activities to new heights.
Purpose of the Role:
In this new role, you will have the opportunity to shape the future of the Playhouse by integrating and driving the growth of our
commercial, operational, and customer-focused activities. You will lead the development and implementation of initiatives to
increase visitor spend, revenue generation from venue hires, events, music programming, and conferences, all while ensuring
seamless operational delivery.
Working closely with the Chief Operating Officer, your entrepreneurial mindset will be key in identifying new business
opportunities and commercial revenue streams. From developing value-added events and hospitality offerings to forging new
partnerships, you’ll have the ability to think creatively and act decisively to expand the Playhouse’s reach and profitability.
Your leadership will also encompass overseeing building operations, health & safety, and ensuring compliance with statutory
requirements.
Contract: Permanent, full-time
Location: Nottingham, UK
Salary: £40,000 - £42,000 per year depending on experience
About You:
We are looking for an entrepreneurial, dynamic, and strategic senior leader with a proven track record in both commercial growth
and operational excellence. You will be dedicated to pushing the boundaries of what’s possible, constantly seeking innovative ways
to grow income and optimise operations. Your ability to identify and capitalise on new opportunities will be crucial to the
success of this role.
You’ll have a strong commercial and operational background, ideally within a theatre, venue, or similarly complex environment, and
you’ll be adept at managing diverse teams to deliver exceptional results. With a collaborative approach to leadership, you’ll
inspire your teams and build strong relationships with internal and external stakeholders. You’ll have a passion for creating new
business ventures, driving change, and leading by example to deliver tangible results.
What You Will Do:
* Lead with entrepreneurial thinking: Develop and execute a commercial strategy to identify and capitalise on new business
opportunities, maximising revenue from venue hires, events, hospitality, and other commercial activities.
* Grow income streams: Drive the creation and execution of value-added events and experiences, including corporate, community,
and creative events, working closely with colleagues to ensure alignment with both cultural and business objectives.
* Innovate for success: Take a proactive approach to generating new income streams, devising unique events, and identifying
creative ways to maximise use of our venue and hospitality spaces.
* Operational excellence: Oversee building operations, maintenance, and health & safety, ensuring all activities meet statutory
requirements and run smoothly.
* Enhance the visitor experience: Lead efforts to continually improve the customer journey, delivering exceptional service at
every touchpoint and exceeding visitor expectations.
* Collaborate and communicate: Build strong relationships with internal teams and external partners, using your exceptional
communication skills to influence and inspire others towards shared goals.
* Lead with financial acumen: Manage P&L responsibilities, including budget oversight and financial reporting, ensuring that all
activities contribute to the financial success of the organisation.
* Champion change: Proactively manage change, working with your team to implement new initiatives that will drive growth and
success in all commercial and operational areas.
What You Will Bring:
* Proven experience in a senior leadership role, overseeing both commercial and operational functions, ideally within a complex
venue, arts, or hospitality environment.
* A track record of entrepreneurial thinking and action, identifying, developing, and executing new business ventures that drive
growth and profitability.
* Extensive experience in commercial strategy development, event management, and revenue generation.
* Strong financial management skills, including budget oversight, P&L responsibility, and financial forecasting.
* A customer-first attitude with a passion for delivering exceptional service and enhancing the visitor experience.
* A collaborative leadership style with the ability to inspire, motivate, and lead diverse teams.
* Experience managing complex building operations, health & safety, and compliance with statutory regulations.
* Exceptional communication and negotiation skills, with the ability to build and nurture relationships at all levels.
Why Join Us?
Awarded the UK’s Most Welcoming Theatre by UK Theatre in 2023, and Regional Theatre of the Year 2019 by The Stage, Nottingham
Playhouse is one of the country’s leading producing theatres. We are renowned for creating ambitious and diverse productions, many
of which tour across the UK and transfer to the West End and Broadway.
We want our theatre to be a space where everyone feels they belong, and we use our stage to tell diverse stories that reflect our
city. Our wide-reaching participation programmes create life-changing experiences for our community and we also support the next
generation of theatre-makers in the East Midlands through our extensive Amplify programme. We are also a registered charity and of
the funds we raise help to ensure we’re reaching as many people as possible to give them new opportunities and create lasting
memories.
Benefits of working at Nottingham Playhouse include:
* Cycle to Work scheme
* Discounted travel and parking
* Discounts on our bars offer
* Enhanced holiday entitlement and company sick pay, plus an extra day off on your birthday
* Free and/or discounted tickets plus free Playhouse Pass membership
* Relaxed working environment and opportunities for flexible working
* Staff social events
* Training & professional development opportunities
* And more.
As the Head of Commercial & Operations, you’ll have the opportunity to help shape our future. This is your chance to lead
innovative commercial and operational strategies, drive income growth, and enhance the overall visitor experience, all while
working in one of the UK’s leading producing theatres. You’ll be part of a dynamic, forward-thinking team, and you’ll play a key
role in our continued success and growth.
If you are an entrepreneurial leader with a passion for both commercial success and operational excellence, we would love to hear
from you!
Apply Now
For more information about the role and working at Nottingham Playhouse, please download the Job Pack opposite.
Nottingham Playhouse is committed to a policy of diversity and inclusion, creating a workforce representative of the diverse
communities we work with. Our workforce is currently under representative of certain communities and we are taking positive action
for equal opportunities through the recruitment process.
We would like to help you to fully participate in the application process. If you would like information providing in an
alternative format, support in completing your application, or you would like an alternative way to apply, please contact us at
recruitment@nottinghamplayhouse.co.uk [recruitment@nottinghamplayhouse.co.uk] to discuss a suitable format, or ring our Stage Door
on 0115 947 4361. Please leave a message with your full name, contact information, your address (if you need paperwork posting to
you) and details of your request.
Application closing date: Sunday 13 July 2025 (end of day)
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