Events Assistant
| Dyddiad hysbysebu: | 25 Mehefin 2025 |
|---|---|
| Cyflog: | £12.60 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Company Pension Scheme and great ticket offers! |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 08 Gorffennaf 2025 |
| Lleoliad: | Plymouth, South West England |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Theatre Royal Plymouth |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | TM057 |
Crynodeb
heatre Royal Plymouth is a registered charity, inspiring a lifetime of creativity for audiences, artists and participants throughout Plymouth and the wider region. As the principal home of performing arts in the Southwest, we engage and inspire many communities, creating memorable experiences for people from all backgrounds. TRP do this by creating and presenting a breadth of shows on a range of scales, with their extensive creative engagement programmes, by embracing the vitality of new talent and supporting emerging and established artists, and by collaborating with a range of partners to provide dynamic cultural leadership for the city of Plymouth.
With an exciting summer programme of performances coming up, we are recruiting a team of Events Assistants to help support the theatre during this busy period.
Events Assistants will be integral to the smooth operation of TRP's summer events, working across our retail outlets. You'll be responsible for delivering exceptional customer service, from serving refreshments at our bars and confectionary stands to ensuring the comfort and safety of our patrons as a steward. This is a fantastic opportunity to be at the heart of live theatre within our community!
We are offering fixed-term positions with a start date of 21/07/25 for 6 weeks, concluding on 01/09/25. Shifts will range from 3½ to 8 hours and will include afternoons, evenings, and weekends, typically from Thursday to Sunday each week. Successful applicants will need to be flexible and able to work a minimum of 16 hours per week.
You must be available for the entire 6-week programme.
The Role: Key Responsibilities
We're looking for proactive and engaging individuals to take on the following key responsibilities:
Welcoming Service:
Welcome, engage, and interact with visitors as they arrive at any of our retail outlets, creating a warm and positive first impression.
Scan tickets efficiently and direct visitors to their correct areas, providing clear and easy-to-follow information.
Confidently assist visitors who request access support, ensuring an inclusive and welcoming environment for all.
Respond proactively and positively to visitor enquiries, offering helpful solutions and information.
Bar & Confectionary/Retail Operations:
Prepare sales points for ice cream, confectionery, food, and drink, ensuring they are well-stocked and visually appealing.
Operate our bar facilities, serving alcoholic and soft drinks responsibly and in accordance with licensing regulations.
Deliver an exceptional, positive, and warm standard of service at all retail points, processing transactions accurately.
Re-stock and prepare outlets efficiently for the following day's operations, maintaining high standards of presentation and hygiene.
Stewarding & Audience Care:
Steward performances, acting as a primary point of contact for all ticket holders during the show.
Look after the audience during the show, identifying and helping to resolve any issues relating to visitor behaviour, comfort, and safety.
Understand and implement emergency evacuation procedures when required, guiding visitors calmly and effectively.
Health & Safety, Emergency, and Security Responsibilities:
Develop a good working knowledge of health & safety, food hygiene, safeguarding, security, and licensing regulations relevant to theatre operations.
Keep all retail outlets clean, tidy, and presentable at all times, adhering to our hygiene procedures.
Report any issues relating to safety, security, and maintenance to the House Management team promptly.
Report any visitor queries or incidents to the House Management team in a timely manner
To help you deliver fantastic customer service, you will:
Attend pre-performance briefings prior to each show, which will advise on specific show details and helpful information.
Adopt a proactive approach to the punctual opening and closing of all retail outlets, ensuring readiness for visitors.
We are committed to providing a safe and enjoyable experience for all our visitors and staff, and your role will be crucial in achieving this.
With an exciting summer programme of performances coming up, we are recruiting a team of Events Assistants to help support the theatre during this busy period.
Events Assistants will be integral to the smooth operation of TRP's summer events, working across our retail outlets. You'll be responsible for delivering exceptional customer service, from serving refreshments at our bars and confectionary stands to ensuring the comfort and safety of our patrons as a steward. This is a fantastic opportunity to be at the heart of live theatre within our community!
We are offering fixed-term positions with a start date of 21/07/25 for 6 weeks, concluding on 01/09/25. Shifts will range from 3½ to 8 hours and will include afternoons, evenings, and weekends, typically from Thursday to Sunday each week. Successful applicants will need to be flexible and able to work a minimum of 16 hours per week.
You must be available for the entire 6-week programme.
The Role: Key Responsibilities
We're looking for proactive and engaging individuals to take on the following key responsibilities:
Welcoming Service:
Welcome, engage, and interact with visitors as they arrive at any of our retail outlets, creating a warm and positive first impression.
Scan tickets efficiently and direct visitors to their correct areas, providing clear and easy-to-follow information.
Confidently assist visitors who request access support, ensuring an inclusive and welcoming environment for all.
Respond proactively and positively to visitor enquiries, offering helpful solutions and information.
Bar & Confectionary/Retail Operations:
Prepare sales points for ice cream, confectionery, food, and drink, ensuring they are well-stocked and visually appealing.
Operate our bar facilities, serving alcoholic and soft drinks responsibly and in accordance with licensing regulations.
Deliver an exceptional, positive, and warm standard of service at all retail points, processing transactions accurately.
Re-stock and prepare outlets efficiently for the following day's operations, maintaining high standards of presentation and hygiene.
Stewarding & Audience Care:
Steward performances, acting as a primary point of contact for all ticket holders during the show.
Look after the audience during the show, identifying and helping to resolve any issues relating to visitor behaviour, comfort, and safety.
Understand and implement emergency evacuation procedures when required, guiding visitors calmly and effectively.
Health & Safety, Emergency, and Security Responsibilities:
Develop a good working knowledge of health & safety, food hygiene, safeguarding, security, and licensing regulations relevant to theatre operations.
Keep all retail outlets clean, tidy, and presentable at all times, adhering to our hygiene procedures.
Report any issues relating to safety, security, and maintenance to the House Management team promptly.
Report any visitor queries or incidents to the House Management team in a timely manner
To help you deliver fantastic customer service, you will:
Attend pre-performance briefings prior to each show, which will advise on specific show details and helpful information.
Adopt a proactive approach to the punctual opening and closing of all retail outlets, ensuring readiness for visitors.
We are committed to providing a safe and enjoyable experience for all our visitors and staff, and your role will be crucial in achieving this.