Customer Service Assistant (PFI)
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Oriau: | Rhan Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | Hull, Hull |
| Cwmni: | Riverside |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 4613 |
Crynodeb
Job Title: Customer Service Assistant
Contract Type: Fixed Term Contract for 12 months
Salary: £25,412.81 per annum, pro rata (£25,771.35 is achieved after 18 months successful performance in the role) pro rata
Working Hours: 15 hours per week
Working Pattern: Fixed and Flexi minimum of 15 hours p/w across 3 sites, includes Early,late,weekend and bank holidays
Location: Harrison Park, Hull
If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
The difference you will make as a Customer Service Assistant
You will be responsible for delivering an efficient and customer focused service from the reception location within one of Riverside’s three extra care facilities with responsibility for dealing with all enquiries including face to face contact with all customers and visitors. You will deliver a first-class service within a modern, vibrant, and busy housing service.
This position has a minimum of 15 fixed hours per week covering the three Hull PFI sites during times of absence and gaps in the rota. This is flexible and will require the ability to travel across the three sites to cover the most needed shifts.
About you
We are looking for someone with:
- Experience of working within a housing or support environment
- Good communication and conflict resolution skills
- Organisational skills
- Experience working with vulnerable customers
Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:
- Competitive pay & generous pension
- 28 days holidays plus bank holidays (Pro Rata)
- Flexible working options available
- Investment in your learning, personal development and technology
- A wide range of benefits
Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.
Applications may close before the deadline, so please apply early to be considered