Part-time Receptionist
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Negotiable |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2025 |
| Lleoliad: | Belvedere, DA17 6JJ |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | A2777-25-0000 |
Crynodeb
Reception Duties Greet patients professionally and manage appointment flow efficiently via phone and face-to-face. Inform patients if clinicians are delayed or called away. Monitor and manage urgent appointment requests with appropriate guidance. Advise on charges for non-NHS services, take payments, and issue receipts. Explain practice procedures to new/temporary patients and follow correct registration procedures. Respond to patient and visitor queries promptly and appropriately. Enter and update patient data on EMIS or other clinical systems. Manage emergency situations efficiently and escalate where appropriate. Maintain supplies (bags, bottles, stationery) and ensure clinical rooms are stocked. Keep reception areas clean and organised. Handle clinical specimens in line with protocol. Confidentiality Respect and maintain patient confidentiality at all times. Do not share any confidential information unless authorised and in line with practice policies. Treat all dataclinical, staff, or business-relatedas confidential, with disclosure only as per protocol. Appointment System Management Understand appointment system structure, clinic times, and booking rules. Accurately book and manage appointments, flag overloads to the Practice Manager. Ensure availability for urgent same-day bookings where necessary. Medical Records & Administration File and manage medical records in a secure and accessible manner. Scan clinical documents accurately, attaching to the correct patient record. Store scanned letters securely pending confidential destruction. Handle subject access requests per policy and forward appropriately. Process GP links, including registrations, amendments, and rejections under guidance. Telephone System Operation Handle incoming and outgoing calls courteously, record messages, and forward actions to clinicians. Follow switchboard procedures when transferring to out-of-hours service. Information Security Ensure confidential handling of all patient and practice-related documents and data. Adhere to data protection and IG policies. Patient Liaison Provide courteous non-clinical care and support; help patients access test results, speak to clinical staff, or find appropriate leaflets and support groups. Respect patient privacy and offer assistance sensitively. Information Technology & Audit Duties Maintain up-to-date skills in EMIS/clinical systems; report any issues promptly. Comply with all IT, security, records management, and confidentiality protocols. Review and act on communications and decisions from meetings. Additional Responsibilities Attend staff meetings regularly (overtime may apply if off-duty). Complete all mandatory training sessions (e.g., IG, safeguarding, fire safety). Know the location and use of fire exits and extinguishers. Understand where key forms and practice equipment are located. Provide cover for colleagues annual leave or absence.