Reception Team Leader

Dyddiad hysbysebu:	24 Mehefin 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	Negotiable
Oriau:	Llawn Amser
Dyddiad cau:	31 Gorffennaf 2025
Lleoliad:	Aldershot, GU11 1AY
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	A3206-25-0000

Crynodeb

HOURS: 35 HOURS Summary of Post: Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone First line of contact and response to issues that impact on appointments ie staff reporting in sick Your Responsibilities: Reception Overall responsibility for the open and closing the reception area, consulting rooms and all other rooms in use during the normal working day Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice. Dealing with the Care Navigation (triaging) system Booking and cancelling appointments Receive and make telephone calls as required. Transfer calls and take messages, ensuring accuracy of detail and prompt appropriate delivery. Communicating & liaising with the Clinical Team Explain practice arrangements and formal requirements to new patients wishing to register. Advise patients of relevant charges for private services, accept payment and issue receipts. Accepting requests for repeat prescriptions and process as required. Taking messages, requests and records/ pass information accurately Filing, scanning & workflow, photocopying sorting post, EMIS workflows for patient deductions, registrations and GP2GP errors Scanning in new Lloyd George records received from PCSE Oversight and responder to Practice group emails dealing with appropriate queries Ensure that the Reception room and waiting area is kept clean & tidy at all times. Be able to cover all reception duties in the case of sickness and annual leave, as necessary Deals with death notifications and liaises with GP re MCCDs Deals with private work ie insurance reports and invoicing as well as any private letter requests Specific responsibilities/duties as team leader Retains normal Receptionist Duties, in addition to: 1st line responsible for reception service Be aware of queries forming and provide an experienced ear when necessary Completes Reception team induction Supports Reception Team members training Oversee the whole Wellington team training in terms of who needs to do what and when including all mandatory training requirements Reception annual leave planning and authorisation Reception rota, organising cover EMIS clinic screens planning and inputting Chairs Reception Team meetings Manages first line complaints Attends as Reception representative at Local Management Team Meetings Acts as point of mentorship and support for Reception Team Conducts Reception Team appraisals and 1:1s as required Act as a focal point for communication, advising reception and administrative staff on methods of communication and best practice Reviewing and updating all reception procedures as required Implementing new reception processes / systems as appropriate Reception use of the F12 PTP) Pre-triage process) adherence and refinement etc Pulling together / keeping updated a bible of admin processes Liaison with Practice Manager acts as advocate for actions relating to the team Administration To have a thorough knowledge of all Practice procedures To work in accordance with written protocols Attend staff meetings & training as required Scanning & Workflow - ensure correspondence, reports, results etc are filed promptly and in the correct records Action tray to be cleared daily Shredding of scanned letters & prescription requests To check Doctors have a supply of paper, forms & relevant booklets in their rooms Appointments Process appointment requests for today and book future appointments from patients by telephone and in person Enter requests for home visits into the Doctors diary, ensuring careful recording of all relevant details and where necessary refer to GP. Liaise with Paramedic home visiting service when required Computer Use of EMIS Web clinical system ensuring all access is relevant, accurate and appropriate Process repeat prescription requests in accordance with practice guidelines Ensure computer updates are install and the PCs are logged off before leaving the surgery in the evening. Confidentiality: In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety: The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include: Using personal security systems within the workplace according to practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks Making effective use of training to update knowledge and skills Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards Reporting potential risks identified. Equality and Diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal/Professional Development: The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include: Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Quality: The post-holder will strive to maintain quality within the practice, and will: Alert other team members to issues of quality and risk Assess own performance and take accountability for own actions, either directly or under supervision Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance Work effectively with individuals in other agencies to meet patients needs Effectively manage own time, workload and resources. Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: Communicate effectively with other team members Communicate effectively with patients and carers Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services: The post-holder will: Apply practice policies, standards and guidance Discuss with other members of the team how the policies, standards and guidelines will affect own work Participate in audit where appropriate.