Claims Team Leader
| Dyddiad hysbysebu: | 24 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 24 Gorffennaf 2025 |
| Lleoliad: | Bexhill-On-Sea, East Sussex, TN39 3LW |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 4 ddiwrnod yr wythnos |
| Cwmni: | Hastings Direct |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 60012034_1750755529 |
Crynodeb
Job Title: Claims Team Leader
Location: Bexhill (Hybrid)
Welcome to Hastings Direct - Pam Angel - HR Director
We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.
We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.
We understand some people may not apply for jobs unless they feel they tick every box. If you're excited about joining us and think you have some of what we're looking for, even if you're not 100% sure we would love to hear from you.
Role overview
This role sits within our Claims department, specifically the Third Party Property Disputed Claims area. We're looking for someone to lead, motivate and inspire a team of 10-12 colleagues within this department to ensure we're delivering great outcomes.
Job details - you'll need to have demonstrable experience in:
- Setting and managing colleagues annual and monthly objectives, ensuring each colleagues receives a monthly 121 to address performance and offer support
- Ensuring that annual PDRs (performance development reviews) are conducted within timeframes expected by the business
- Managing all HR related issues in line with our best practices
- Supporting colleagues with monthly coaching and development plans and deliver effective monthly team meetings
- Ensuring colleagues are accurately reserved in-line with our reserving philosophy and ensuring payments are authorised in-line with our departmental SLA's
- Managing adherence to departmental work condition reporting and ensuring colleagues adhere to departmental SLA's
Essential skills/experience:
- Strong background/experience in leading and developing a team in an operational environment
- Track record of driving results and meeting/exceeding targets whilst keeping the customer at the heart of everything you do
- Good communication skills with strong attention to detail and committed to own self-development as well as that of the team
The interview process
Our interview process involves the below:
- Recruiter screening call
- Competency based interview with hiring leader (and another member of the wider team may also be present)
As a Disability Confident employer, we're committed to ensuring our recruitment processes are fully inclusive - what this means to you is if you're applying for a job with us, you'll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS).For more information on the DCS, please visit our inclusive business page on our careers website.
Benefits: In addition to a competitive salary you will also receive…
Flexible working - we champion a flexible hybrid working approach - please speak to your recruiter to discuss in more detail
Competitive bonus scheme - all colleagues are eligible for our annual 4Cs performance bonus
Financial wellbeing - as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award winning package which includes - discounts, cashback, free independent mortgage advice and free access to financial wellbeing support
Mental wellbeing programme - we have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs
There's more! - 25 days annual leave + bank holidays, with the option to buy or sell one of your weeks, access to our health care cash back plans, dental plans, discounted health assessments, Cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more ….
Join us and you'll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company and community. As one of our colleagues, you'll be helping to drive our growth, so in return, we'll give you all the support, training and development you need. Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.
Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.