Service Lead - Income and Leasehold Management
| Posting date: | 23 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £59,955 |
| Hours: | Full time |
| Closing date: | 23 July 2025 |
| Location: | Saint Helens, WA9 1LD |
| Company: | Torus Group |
| Job type: | Permanent |
| Job reference: | 436 |
Summary
Job Advert
We are looking for an innovative and strategic Service Lead to take our Income and Leasehold Management services to the next
level. You will lead a team of managers and oversee these key housing functions, ensuring that we provide efficient,
customer-first services that make a real difference in people's lives.
What You’ll Be Doing:
* You will lead, manage, motivate and develop teams to enable provision of high-quality Income Management and Leasehold
Management services
* Review all policies and processes to ensure they are current and compliant with the regulatory code and any relevant
legislation and best practice
* Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and
potential customers’ needs.
* Respond to changes in government policy and mitigate the risks of Welfare Reform which includes developing tenancy support
(financial and welfare rights support services) to assist customers in maximising their income.
* Develop and utilise performance reports and business intelligence to improve service delivery and performance.
* Implement and maintain effective performance management systems to achieve continuous service improvement and the development
of a performance management culture.
* Deliver projects and programmes associated with the service areas.
* Ensure compliance with all regulations, best practices, and governance requirements.
* Manage budgets effectively to maximise resources and efficiency.
* Champion equality, diversity, and safeguarding, ensuring inclusive and supportive housing solutions.
What You Bring to the Role:
* A passion for housing and community impact
* Degree-level qualification or equivalent experience
* Proven track record in strategic planning, risk management, and service improvement
* Strong leadership and change management skills
* Expertise in housing management systems and performance management
* Excellent communication and relationship-building abilities
* Budget and risk management experience
Interview Process:
* Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation. Interviews are
scheduled to take place at our St Helen's office on Wednesday 16th and Thursday 17th July 2025.
Additional Information
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
We reserve the right to close applications early if a sufficient number of applications are received.
We are looking for an innovative and strategic Service Lead to take our Income and Leasehold Management services to the next
level. You will lead a team of managers and oversee these key housing functions, ensuring that we provide efficient,
customer-first services that make a real difference in people's lives.
What You’ll Be Doing:
* You will lead, manage, motivate and develop teams to enable provision of high-quality Income Management and Leasehold
Management services
* Review all policies and processes to ensure they are current and compliant with the regulatory code and any relevant
legislation and best practice
* Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet existing and
potential customers’ needs.
* Respond to changes in government policy and mitigate the risks of Welfare Reform which includes developing tenancy support
(financial and welfare rights support services) to assist customers in maximising their income.
* Develop and utilise performance reports and business intelligence to improve service delivery and performance.
* Implement and maintain effective performance management systems to achieve continuous service improvement and the development
of a performance management culture.
* Deliver projects and programmes associated with the service areas.
* Ensure compliance with all regulations, best practices, and governance requirements.
* Manage budgets effectively to maximise resources and efficiency.
* Champion equality, diversity, and safeguarding, ensuring inclusive and supportive housing solutions.
What You Bring to the Role:
* A passion for housing and community impact
* Degree-level qualification or equivalent experience
* Proven track record in strategic planning, risk management, and service improvement
* Strong leadership and change management skills
* Expertise in housing management systems and performance management
* Excellent communication and relationship-building abilities
* Budget and risk management experience
Interview Process:
* Candidates will undergo in-person interviews, consisting of a competency-based interview and a presentation. Interviews are
scheduled to take place at our St Helen's office on Wednesday 16th and Thursday 17th July 2025.
Additional Information
Each successful applicant will be required to complete the following pre-employment checks prior to a start date being agreed:
* Right to work verification
* Qualification certificate check
* 2x completed references
* OH Health Questionnaire – Fit For Work
* DBS check (if required for role)
* Completion of all new starter documentation including signed T&C’s
We reserve the right to close applications early if a sufficient number of applications are received.