Patient Experience Administration Specialist
| Dyddiad hysbysebu: | 23 Mehefin 2025 |
|---|---|
| Cyflog: | £26,530.00 i £29,114.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £26530.00 - £29114.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Gorffennaf 2025 |
| Lleoliad: | Coventry, CV2 2DX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9218-25-0745 |
Crynodeb
Provide a single point of contact for information, support and involvement opportunities to patients, their carers, relatives, and staff. Effectively use the Trust real time feedback system and software to gather intelligence and produce accurate information for dissemination. Identify specific organisational issues arising from patient feedback and ensure action plans are requested from Groups in a timely way. Provide support and advice for UHCW staff in the development of any patient experience and involvement activities. Facilitate the development and maintenance of the Patient Experience intranet and internet content, ensuring that this is accurate and aligns with both local and national feedback and guidance. Assist the Patient Insight and Involvement Team with the organisation of publicity and promotional events. Work with the Patient Experience Coordinator and Managers to produce reports outlining trends in issues arising from consultation/engagement and patient experience contacts. Facilitate training processes for the Patient Experience team. Organise and manage own workload. Assist the ADQ with the organisations work to improve patient experience internally and with independent providers and contractors. Facilitate internal communication processes for the Patient Experience Team to publicise eg. training programmes, national reports. Attend meetings both internally and externally as required, to take and transcribe minutes, proactively ensuring action points are completed and/or raised. Facilitate social media campaigns on Twitter. Support the analysis of patient experience trends and information to inform reporting including QIPS packs and Patient Experience Delivery Data Submissions. Support the Patient Insight and Involvement Coordinator with the Patient Involvement Programme including arranging venues and engagement activities. Complete accurate database entries. Support staff with technical advice for production of documents in required formats using advanced functions within Microsoft Office e.g. Word, Excel, Access, PowerPoint and Publisher. Participate in appraisals and personal reviews and work to achieve agreed set objectives. Participate in appropriate training and development activities. When required cover the work of colleagues during periods of absence or peak workloads. Undertake any other duties as required by management in accordance with the grade and nature of the post. Communicate with and to large groups of people. Interpret and communicate highly sensitive and complex information. Deliver patient experience and customer care at staff events. For further details of the role please see the attached job description