Senior Duty Manager
| Dyddiad hysbysebu: | 23 Mehefin 2025 |
|---|---|
| Cyflog: | £31,532 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 07 Gorffennaf 2025 |
| Lleoliad: | York, North Yorkshire, YO26 4XJ |
| Cwmni: | Science Museum Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SMG03240_1750687638 |
Crynodeb
Are you skilled in team leadership and effectively navigating busy, public-facing environments? Would you like to represent Science Museum Group as a senior point of contact, helping to deliver safe, welcoming and inclusive spaces for all?
About us
The Science Museum Group (SMG) encompasses the Science Museum, the National Railway Museum, the Science & Industry Museum, the Science & Media Museum, Locomotion and the Science and Innovation Park. Making us the world&©s greatest alliance of science museums.
Our Operations teams are committed to providing a safe, accessible and engaging environment in our museums, making us truly open for all. As a Senior Duty Manager, your support for the Operations team will be essential in progressing towards this goal.
In this role, you will ensure the smooth running of our visitor-facing operations. You will lead by example in managing our front of house teams, ensuring delivery of a memorable visitor experience, which is fitting for a major cultural attraction.
About the role
As Senior Duty Manager, you will lead a team of four Duty Managers to provide high-quality operational support and ensure the Museum operations run smoothly all year round. You will support the Operations Manager and team with strategic management, planning, incident control and providing operational oversight during museum events.
The role is advertised for 35 hours per week working Monday to Sunday from 09:30-17:00, with weekend work on a two-week rolling rota.
About you
We&©re keen to see applications from candidates who thrive in active, public-facing environments and bring an organised, solutions-focused approach to operational leadership. You'll have experience in duty management and be skilled in making day-to-day decisions that balance service delivery, team wellbeing and safety.
You&©ll be someone who can support and develop staff, handle people-related issues, and step up to deputise for the Operations Manager when needed. We're looking for those who lead with empathy, communicate clearly and effectively respond to changing circumstances. Experience managing projects, working cross-functionally, or leading on recruitment would be a bonus, but above all, we&©re looking for values-led individuals who are committed to creating inclusive, welcoming spaces for both staff and visitors.
If you have a community-oriented mindset that aligns with this environment and you are committed to creating safe, welcoming, and interactive spaces, we invite you to apply!
Don&©t feel you meet all the criteria? We welcome you to apply even if your experience doesn&©t match directly. With your transferable skills, you could be the right candidate for this, or other opportunities that we have.
Applying
View the Vacancy Information Pack listed under $ùAttachments&© on the vacancy listing on our website for more details about the role and the application process or click $ùApply Online&© to submit an application.
What we offer
Working with a world-leading museum group that offers access to truly unique environments and collections, you&©ll benefit from the perks listed below, as well as full support for life events such as parental and adoption leave, sickness, and career breaks.
- Meaningful work. We&©re a mission-led organisation where the work you do supports us in Inspiring Futures.
- Career growth. We offer enhanced support with personal and professional development.
- Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
- Health & Dental Insurance. Extra peace of mind, from day one.
- Wellbeing. All our colleagues can access an employee assistance programme, access to the Unmind app, and other wellbeing support.
- Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
- Enhanced contributory pension. To support you in saving for the future.
- Interest-free loans. When you need a little extra cash for life events or home improvements.
- Great discounts. Free entry to exhibitions, discounts in our shops, cafes, and access to other museums in the NMDC network.
Open for All is one of the Science Museum Group&©s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.