Team Administrator for STRIDES & Outpatient Services
| Dyddiad hysbysebu: | 23 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | £26,530 - £29,114 per annum inc HCAS |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 23 Gorffennaf 2025 |
| Lleoliad: | Harrow, HA1 1NS |
| Cwmni: | CNWL NHS Foundation Trust |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7281737/333-G-ED-0434 |
Crynodeb
A Vacancy at Central and North West London NHS Foundation Trust.
We have an exciting opportunity for a Team Administrator to join our Eating Disorder Service based in the Roxborough Road Site.
The Eating Disorder Service offers a range of specialist services to women, men, children, and young people who are suffering from anorexia
nervosa, bulimia nervosa, and other eating disorders. The service provides a wide range of treatments, including assessment and community, outpatient therapy, day programme services, and inpatient care across different sites.
We are looking for an enthusiastic and motivated Team Admin to provide important administrative and customer service to ensure the smooth running of our very busy and dynamic team. The role comes with a variety of responsibilities, providing support to the clinical team, service users, patients, and carers who attend the service.
As an NHS Trust, we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues, and, of course, patients and service users when working in our healthcare settings.
The EDS team is strong and supportive and has excellent structures to offer regular supervision. This is a great opportunity to join our team to support the delivery of high-quality EDS for North West London. We are looking for exceptional individuals with the right attitude, skills, and knowledge who share our passion to deliver the best quality care experience for patients and their families.
The post holder will be based on-site and will be involved in providing a full range of administrative duties to support the delivery of a high-quality service by the EDS STRIDES Team. You will need to develop an understanding of the objectives of the programme and support the team in carrying out their duties effectively.
This will range from communicating with patients and their families/carers, arranging appointments, and performing other administrative duties. The post holder will be required to work closely with a range of corporate CNWL Trust teams in supporting the service. You will require good communication and IT skills and a comprehensive working knowledge of the use of Microsoft Office software.
As well as inputting, outcoming & closing referrals, contacting patients, arranging and booking appointments, POD registration, answering general queries and directing them to correct teams, formatting & finalising letters, minute taking, taxi booking, interpreter booking, assisting in local admin inductions, stationery orders, and other tasks for supporting and implementing administrative processes ensuring that the service runs effectively & efficiently.
They will need to take initiative in prioritising their work and helping with the team’s workload. They will need to ensure that the service objectives and deadlines are met. You should be able to work independently, using discretion, judgement, and critical analysis where appropriate.
This post is highly suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into Health Service administration.
The post is based at EDS STRIDES & Outpatients Roxborough Road Site, 13-17 Roxborough Road, Harrow, London HA1 1NS. In addition, the post holder will provide cross cover for the SKC VSEDS site, Verney House site, and Children and Young People Eating Disorder Service during periods of staff absence within the department, as and when required.
In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.
CNWL is committed to progressing and supporting its staff with career development and training, ensuring staff health and well-being, and job satisfaction.
Interview date: TBC
Hear from our staff what it’s like working with our CNWL Eating Disorders service: Working at Vincent Square Eating Disorders service: Central and North West London NHS Foundation Trust.
For further information, please contact Michelle Gonzales, Admin Manager, Tel: 0207 685 6957 and Email Address: michelle.gonzales@nhs.net
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
MAIN DUTIES AND RESPONSIBILITIES
• To prepare documents (letters, memos, reports, etc) by copy or audio typing using Microsoft Office software, ensuring all policies and
procedures are adhered to.
• To act as the first point of contact for the service, accommodate and guide our service users, visitors to the correct team. Handle
telephone and email enquiries from external bodies, Trust staff, clinicians, service users, and relatives.
• The post holder is required to exercise judgment about how to handle such calls appropriately and professionally, using
judgment and discretion where necessary, referring complex matters to relevant senior members of staff, and taking messages when
necessary.
• To report any incidents on DATIX and escalate to management as soon as possible
• To ensure effective communication within the team.
• To prioritise own workload according to service needs and effectively manage conflicting priorities by developing and maintaining
systems.
• To input data to electronic database system/s and/or use the database as and when required in line with Trust procedures and protocols.
• To ensure that filing systems are maintained to a high standard and with due recognition of the need for confidentiality and security.
• To ensure the maintenance of adequate stock levels of stationery and other equipment at all times.
• To act as secretary at meetings, taking and distributing minutes as appropriate.
• To arrange meetings and training events for the team as and when required.
• To maintain a team diary for staff, ensuring their location is known at all times, enabling contact in case of emergency.
• To maintain a diary of activities and/or room bookings to facilitate effective use of resources.
• To cover across sites when required by the service
• To liaise with the IT Department and other services as and when required for any issues that may occur within the service.
• To develop and maintain an updated internal and external contact list.
• To participate in assisting the local admin induction of new or temporary staff to the team.
• To understand health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff, and visitors
to the service, reporting building repairs required to the responsible manager.
• To liaise with domestic services staff to ensure the environment is kept clean, and report any recurring problems to the responsible
manager.
• To enter required data into the Trust’s patient administration systems and to make use of databases as directed by managers in the
course of clinical duties
• To use a computer and computer software to prepare reports, presentations, and documents relevant to working duties
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the
grade of the job, in discussion with the manager.
Management Information Systems
To assist with the input and retrieval of client details, statistical and clinical information using a spreadsheet, database, or relevant clinical or
Business information system.
Training & Development
• To participate in the local induction of new employees to the Operational Team.
• To undertake any necessary training requirements to fulfil the objectives of the post and to enhance personal knowledge and
development.
• The post holder will complete the CNWL mandatory training programme annually within the directed timescales.
Supervision
• The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriately outlined for the post.
• The post holder will fully participate in the Trust’s Appraisal /Supervision Programme and work with their manager to ensure that they have a clear job plan and objectives.
This advert closes on Tuesday 24 Jun 2025
We have an exciting opportunity for a Team Administrator to join our Eating Disorder Service based in the Roxborough Road Site.
The Eating Disorder Service offers a range of specialist services to women, men, children, and young people who are suffering from anorexia
nervosa, bulimia nervosa, and other eating disorders. The service provides a wide range of treatments, including assessment and community, outpatient therapy, day programme services, and inpatient care across different sites.
We are looking for an enthusiastic and motivated Team Admin to provide important administrative and customer service to ensure the smooth running of our very busy and dynamic team. The role comes with a variety of responsibilities, providing support to the clinical team, service users, patients, and carers who attend the service.
As an NHS Trust, we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues, and, of course, patients and service users when working in our healthcare settings.
The EDS team is strong and supportive and has excellent structures to offer regular supervision. This is a great opportunity to join our team to support the delivery of high-quality EDS for North West London. We are looking for exceptional individuals with the right attitude, skills, and knowledge who share our passion to deliver the best quality care experience for patients and their families.
The post holder will be based on-site and will be involved in providing a full range of administrative duties to support the delivery of a high-quality service by the EDS STRIDES Team. You will need to develop an understanding of the objectives of the programme and support the team in carrying out their duties effectively.
This will range from communicating with patients and their families/carers, arranging appointments, and performing other administrative duties. The post holder will be required to work closely with a range of corporate CNWL Trust teams in supporting the service. You will require good communication and IT skills and a comprehensive working knowledge of the use of Microsoft Office software.
As well as inputting, outcoming & closing referrals, contacting patients, arranging and booking appointments, POD registration, answering general queries and directing them to correct teams, formatting & finalising letters, minute taking, taxi booking, interpreter booking, assisting in local admin inductions, stationery orders, and other tasks for supporting and implementing administrative processes ensuring that the service runs effectively & efficiently.
They will need to take initiative in prioritising their work and helping with the team’s workload. They will need to ensure that the service objectives and deadlines are met. You should be able to work independently, using discretion, judgement, and critical analysis where appropriate.
This post is highly suitable for an applicant who is working at a similar grade in the NHS or for those currently working in a non-NHS setting with aspirations to enter into Health Service administration.
The post is based at EDS STRIDES & Outpatients Roxborough Road Site, 13-17 Roxborough Road, Harrow, London HA1 1NS. In addition, the post holder will provide cross cover for the SKC VSEDS site, Verney House site, and Children and Young People Eating Disorder Service during periods of staff absence within the department, as and when required.
In return, we are offering the opportunity to work in a supportive and friendly environment, where supervision and performance reviews/appraisals form part of our ongoing development of staff.
CNWL is committed to progressing and supporting its staff with career development and training, ensuring staff health and well-being, and job satisfaction.
Interview date: TBC
Hear from our staff what it’s like working with our CNWL Eating Disorders service: Working at Vincent Square Eating Disorders service: Central and North West London NHS Foundation Trust.
For further information, please contact Michelle Gonzales, Admin Manager, Tel: 0207 685 6957 and Email Address: michelle.gonzales@nhs.net
The successful applicant may have contact with patients or service users. As an NHS Trust we strongly encourage and support vaccination as this remains the best way to protect yourself, your family, your colleagues and of course patients and service users when working on our healthcare settings.
MAIN DUTIES AND RESPONSIBILITIES
• To prepare documents (letters, memos, reports, etc) by copy or audio typing using Microsoft Office software, ensuring all policies and
procedures are adhered to.
• To act as the first point of contact for the service, accommodate and guide our service users, visitors to the correct team. Handle
telephone and email enquiries from external bodies, Trust staff, clinicians, service users, and relatives.
• The post holder is required to exercise judgment about how to handle such calls appropriately and professionally, using
judgment and discretion where necessary, referring complex matters to relevant senior members of staff, and taking messages when
necessary.
• To report any incidents on DATIX and escalate to management as soon as possible
• To ensure effective communication within the team.
• To prioritise own workload according to service needs and effectively manage conflicting priorities by developing and maintaining
systems.
• To input data to electronic database system/s and/or use the database as and when required in line with Trust procedures and protocols.
• To ensure that filing systems are maintained to a high standard and with due recognition of the need for confidentiality and security.
• To ensure the maintenance of adequate stock levels of stationery and other equipment at all times.
• To act as secretary at meetings, taking and distributing minutes as appropriate.
• To arrange meetings and training events for the team as and when required.
• To maintain a team diary for staff, ensuring their location is known at all times, enabling contact in case of emergency.
• To maintain a diary of activities and/or room bookings to facilitate effective use of resources.
• To cover across sites when required by the service
• To liaise with the IT Department and other services as and when required for any issues that may occur within the service.
• To develop and maintain an updated internal and external contact list.
• To participate in assisting the local admin induction of new or temporary staff to the team.
• To understand health and safety and fire regulations and to assist in maintaining a safe environment for service users, staff, and visitors
to the service, reporting building repairs required to the responsible manager.
• To liaise with domestic services staff to ensure the environment is kept clean, and report any recurring problems to the responsible
manager.
• To enter required data into the Trust’s patient administration systems and to make use of databases as directed by managers in the
course of clinical duties
• To use a computer and computer software to prepare reports, presentations, and documents relevant to working duties
This is not an exhaustive list of duties and responsibilities, and the post holder may be required to undertake other duties which fall within the
grade of the job, in discussion with the manager.
Management Information Systems
To assist with the input and retrieval of client details, statistical and clinical information using a spreadsheet, database, or relevant clinical or
Business information system.
Training & Development
• To participate in the local induction of new employees to the Operational Team.
• To undertake any necessary training requirements to fulfil the objectives of the post and to enhance personal knowledge and
development.
• The post holder will complete the CNWL mandatory training programme annually within the directed timescales.
Supervision
• The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriately outlined for the post.
• The post holder will fully participate in the Trust’s Appraisal /Supervision Programme and work with their manager to ensure that they have a clear job plan and objectives.
This advert closes on Tuesday 24 Jun 2025
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