Customer Assurance Assistant
| Dyddiad hysbysebu: | 23 Mehefin 2025 |
|---|---|
| Cyflog: | £27,807 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 06 Gorffennaf 2025 |
| Lleoliad: | Plymouth, South West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | Plymouth Community Homes |
| Math o swydd: | Dros dro |
| Cyfeirnod swydd: | CSX-002117 |
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About the role
We're looking for a Customer Assurance Assistant to join our high performing Customer Service Team at Plumer House on a temporary role for up to 12 months (maternity cover). In this vital customer service position, you'll play a crucial role in supporting the smooth operation of the PCH complaints process, collaborating with both staff and customers across the organisation. This is your chance to make a real difference for our customers and PCH's performance while building valuable experience in a supportive and rewarding role.
Operational Hours: Monday to Friday, 08:00 - 17:00
As a Customer Assurance Assistant, you will contribute to a positive customer experience by monitoring and accurately recording customer feedback, providing information and guidance, and ensuring every interaction enhances the customer journey.
If you have a passion for making a difference and thrive in a fast-paced environment, you might be the perfect fit!
Our ideal candidate for this role is someone who:
excels as a first point of contact, ensuring every customer feels heard and valued
is experience in working with discretion and sensitivity, ensuring confidentiality.
experience of working as part of a successful team and ready to take initiative.
has strong IT skills, including navigating and maintaining various computerised systems, such as spreadsheets and databases.
is organised and detail-oriented, ensuring that accurate records are maintained and deadlines are met.
In addition, the successful candidate will carry out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience Team. This includes maintaining and securing information, providing accurate statistical information for management and committee reporting, and performing any other duties consistent with the level and responsibilities of the post.
Join us and be part of a team that's redefining customer excellence every day!
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Laura Moss, Customer Assurance Supervisor on 07543 509385.
This post is not suitable for job share.
Shortlisting Date: Wednesday 9th July 2025
Interview Date: Tuesday 22nd July 2025
If you are a permanent employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract.
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
We're looking for a Customer Assurance Assistant to join our high performing Customer Service Team at Plumer House on a temporary role for up to 12 months (maternity cover). In this vital customer service position, you'll play a crucial role in supporting the smooth operation of the PCH complaints process, collaborating with both staff and customers across the organisation. This is your chance to make a real difference for our customers and PCH's performance while building valuable experience in a supportive and rewarding role.
Operational Hours: Monday to Friday, 08:00 - 17:00
As a Customer Assurance Assistant, you will contribute to a positive customer experience by monitoring and accurately recording customer feedback, providing information and guidance, and ensuring every interaction enhances the customer journey.
If you have a passion for making a difference and thrive in a fast-paced environment, you might be the perfect fit!
Our ideal candidate for this role is someone who:
excels as a first point of contact, ensuring every customer feels heard and valued
is experience in working with discretion and sensitivity, ensuring confidentiality.
experience of working as part of a successful team and ready to take initiative.
has strong IT skills, including navigating and maintaining various computerised systems, such as spreadsheets and databases.
is organised and detail-oriented, ensuring that accurate records are maintained and deadlines are met.
In addition, the successful candidate will carry out a range of administrative tasks to support the day-to-day functionality of the wider Customer Experience Team. This includes maintaining and securing information, providing accurate statistical information for management and committee reporting, and performing any other duties consistent with the level and responsibilities of the post.
Join us and be part of a team that's redefining customer excellence every day!
About Plymouth Community Homes
We are the city’s largest social housing association, with over 16,000 properties providing homes for more than 35,000 people, and we’re aiming to grow, to provide more people with high-quality, affordable homes to rent and buy.
With a great workforce and a focus on people, we deliver good quality, well-managed and well-maintained homes.
What we can offer you:
Excellent pension scheme with a high level of employer contributions
Free, fully equipped onsite gym and changing facilities.
The opportunity to carry out volunteer work for 3 days a year through our Make a Difference scheme
Annual leave of 25 days (rising to 30 days) plus Bank Holidays and holiday trading option
Free Employee Assistance programme, including free counselling
Free annual flu vaccination
Cycle to Work scheme
The opportunity to work in a beautiful and vibrant part of the Southwest
We support digital working with modern devices/smart phones
It's fun to work here- we have dress down Fridays, company quizzes, and lots of charity events throughout the year
Our modern and spacious offices are right on a bus route, and just three miles from the city centre
We get a daily visit from a local food van, and within walking distance to local Crownhill shops, Warrens, M&S Foodhall, Co-op, Starbucks and Tim Hortons
To Apply:
If you are interested in this fantastic opportunity please select apply and complete our form, making reference to the person specification to demonstrate how you consider that your knowledge, skills and experience meet the requirements of the job.
For an informal discussion about this role, please contact Laura Moss, Customer Assurance Supervisor on 07543 509385.
This post is not suitable for job share.
Shortlisting Date: Wednesday 9th July 2025
Interview Date: Tuesday 22nd July 2025
If you are a permanent employee applying for a secondment, please ensure that your line manager supports your application. If you are a fixed term employee and are successful, you will be offered this role on a fixed term contract.
If you are an apprentice, please ensure that you make the Learning & Development team aware that you intend to apply for this position.
We are a committed Equal Opportunities employer. We welcome applications from suitably talented people from any community and background.
Living and Working in Plymouth
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