Duty Manager

Posting date:	20 June 2025
Salary:	£30,000 to £32,000 per year
Additional salary information:	Competitive Salary
Hours:	Full time
Closing date:	22 July 2025
Location:	TW9 1AW
Company:	Kew Green Hotels
Job type:	Permanent
Job reference:	f86b11135f984c42b14b

Summary

We are seeking an experienced and proactive Duty Manager to join our small hotel team. As Duty Manager, you will play a pivotal role in ensuring smooth day-to-day operations, delivering exceptional guest experiences, and maintaining the hotel's high service standards.

Key Responsibilities:

• Oversee daily hotel operations during assigned shifts, ensuring all departments function efficiently.

• Provide a warm, personalised service to all guests, handling queries, requests, and complaints promptly and professionally.

• Supervise front office, housekeeping, food & beverage, and maintenance person as required.

• Monitor guest satisfaction and take corrective action when necessary to enhance the guest experience.

• Conduct inspections of public areas, guest rooms, and back-of-house to ensure cleanliness, presentation, and safety.

• Assist with staff training, motivation, and performance management to uphold service excellence.

• Handle emergencies, incidents, and unusual occurrences, ensuring guest safety and effective resolution.

• Maintain accurate shift reports and handover notes for management review.

• Ensure compliance with hotel policies, procedures, and brand standards.

Requirements:

• Previous experience in a similar supervisory or management role in a boutique or luxury hotel.

• Excellent communication and problem-solving skills.

• Ability to multitask, stay calm under pressure, and make decisions independently.

• Strong guest service orientation with attention to detail.

• Flexibility to work various shifts, including weekends and holidays.

What We Offer:

• Competitive salary package.

• Opportunities for career development and growth within the company

• A supportive and dynamic work environment.