Dewislen

Duty Manager

Manylion swydd
Dyddiad hysbysebu: 20 Mehefin 2025
Cyflog: £30,000 i £32,000 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: Competitive Salary
Oriau: Llawn Amser
Dyddiad cau: 22 Gorffennaf 2025
Lleoliad: TW9 1AW
Cwmni: Kew Green Hotels
Math o swydd: Parhaol
Cyfeirnod swydd: f86b11135f984c42b14b

Gwneud cais am y swydd hon

Crynodeb

We are seeking an experienced and proactive Duty Manager to join our small hotel team. As Duty Manager, you will play a pivotal role in ensuring smooth day-to-day operations, delivering exceptional guest experiences, and maintaining the hotel's high service standards.

Key Responsibilities:

  • Oversee daily hotel operations during assigned shifts, ensuring all departments function efficiently.

  • Provide a warm, personalised service to all guests, handling queries, requests, and complaints promptly and professionally.

  • Supervise front office, housekeeping, food & beverage, and maintenance person as required.

  • Monitor guest satisfaction and take corrective action when necessary to enhance the guest experience.

  • Conduct inspections of public areas, guest rooms, and back-of-house to ensure cleanliness, presentation, and safety.

  • Assist with staff training, motivation, and performance management to uphold service excellence.

  • Handle emergencies, incidents, and unusual occurrences, ensuring guest safety and effective resolution.

  • Maintain accurate shift reports and handover notes for management review.

  • Ensure compliance with hotel policies, procedures, and brand standards.

Requirements:

  • Previous experience in a similar supervisory or management role in a boutique or luxury hotel.

  • Excellent communication and problem-solving skills.

  • Ability to multitask, stay calm under pressure, and make decisions independently.

  • Strong guest service orientation with attention to detail.

  • Flexibility to work various shifts, including weekends and holidays.

What We Offer:

  • Competitive salary package.

  • Opportunities for career development and growth within the company

  • A supportive and dynamic work environment.

Gwneud cais am y swydd hon