Customer Service Assistant
| Dyddiad hysbysebu: | 20 Mehefin 2025 |
|---|---|
| Cyflog: | £7.55 i £12.21 yr awr |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 20 Gorffennaf 2025 |
| Lleoliad: | Norwich, NR2 1QA |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Spider Web Recruitment |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | SWR4511 |
Crynodeb
Customer Service Assistant- Due to continued growth, Spider is advertising for a Customer Service Assistant for our clients, located in the centre of Norwich, Norfolk at their branches in White Lion Street and St Stephens Street. They are looking for 2 part time Customer Service Assistants to work 16 hours per week.
About the Company
Our client is a leading optical and audiology retail chain offering eye tests, glasses, contact lenses, and hearing aids. Founded in 1984, they operate hundreds of stores across the UK and internationally. They are known for affordable, high-quality car
Fantastic company benefits include:
- Starting salary: From £7.55 - £12.21 per hour (National Minimum Wage) depending on age
- Holiday: 28 days including bank holidays (Pro rata)
- Employee extras such as: Discounted hearing and eyecare benefits, Bonus scheme to reward your hard work, Exclusive discounted benefits scheme, Uniform, WeCare (a UK confidential employee support service), Headspace (wellbeing support to keep your mind healthy) a supportive, friendly team environment, on-job training and development plus opportunity to grow within the company.
About the role:
As a Customer Service Assistant, you will be the first point of contact, helping to ensure a welcoming, efficient and supportive welcome. This is a varied role as will involve a mix of front-of house duties, admin tasks and proactive customer communication. Work closely with colleagues across the team to ensure a seamless, people-focused experience in a fast-paced environment. The successful Customer Service Assistant will be required to work 16 hours per week, (White Lion Street - 1 weekend day and 1 week day and St Stephens Street working on a Thursday and Saturday).
Key Duties include:
- Front-of-house duties: Greet and check in customers warmly, maintain a tidy and welcoming reception area, and ensure smooth patient flow through coordination with the clinical team.
- Appointment management: Book, confirm, and amend appointments and clinics, and follow up on overdue appointments (e.g., eye tests, glasses collections, contact lenses).
- Customer communication: Handle inbound and outbound calls and emails promptly and professionally to ensure excellent service and follow-through.
- Administrative support: Assist with general admin tasks such as processing post, filing, and maintaining accurate patient records on internal systems.
About you:
As a Customer Service Assistant, you will be a strong team player who thrives in a collaborative environment, always putting the customer first and is able to multitask with ease. Your communication skills are exceptional - especially over the phone. With your positive attitude and problem-solving mindset, you are ready to make a meaningful impact on their customers and contribute to their team's success. Ideally you will have experience in a customer facing role either in a similar industry, retail or hospitality sector, If this sounds like you, we would love to hear from you!
Please note: We are unable to offer sponsorship for this role currently.
If you have the relevant skills for the Customer Service Assistant role and would like to be considered, please apply by forwarding an up-to-date CV as soon as possible. We look forward to hearing from you.
Please check your email inbox and spam / junk mail folder for any email correspondence for this role.
If you require any reasonable adjustments such as access or information in an alternative format, please inform us soon as you are able so that we can make the appropriate adjustments.
Additional keywords: Customer Service Assistant, Customer Service, Retail, Optician, Advisor
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