Outpatient Receptionist | Manchester University NHS Foundation Trust

Dyddiad hysbysebu:	20 Mehefin 2025
Cyflog:	Heb ei nodi
Gwybodaeth ychwanegol am y cyflog:	£24,169 per annum (pro rata)
Oriau:	Llawn Amser
Dyddiad cau:	20 Gorffennaf 2025
Lleoliad:	Manchester, M139WL
Cwmni:	Manchester University NHS Foundation Trust
Math o swydd:	Parhaol
Cyfeirnod swydd:	7069423/349-MCH-7069423-RL4

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Operating within clearly defined limits of the policies, procedures, protocols and guidelines of the department and with readily available supervision, as part of a team of Reception Team this post carries responsibility for the smooth running of the Outpatients areas reflecting high quality customer care in all daily activities.

Greet all staff, patients and visitors attending the reception area, ascertaining their requirements and respond accordingly.

Maintain designated reception area in an orderly manner at all times.

To support the telephone service within the Out Patient Department by receiving patient calls to arrange appointments.

Greet people attending the reception area, ascertaining their requirements and respond to those requirements accordingly.

Provide a telephone service answering and recording in the telephone logbook all incoming calls to the clinic area, relaying queries and messages as necessary and liaising with other departments where appropriate.

Checking in patients on arrival & booking a follow-up following completion of their Outpatient Appointment.

Arrange and respond to patient transport requests as directed.

Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff and or the security office.

Responsible for ensuring the supply of necessary items by approving appropriate supplies requisitions for the effective clerical running of the outpatient’s environment e.g. stationery, stock and non-stock items.

Any other duties.

MFT is one of the largest NHS Trusts in England with a turnover of £2.8bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how ‘we care for you as you care for others’. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating, and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team atresourcing@mft.nhs.uk.

We’re looking forward to hearing from you!


This advert closes on Thursday 3 Jul 2025

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