Reception Supervisor
| Posting date: | 20 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Negotiable |
| Hours: | Full time |
| Closing date: | 17 July 2025 |
| Location: | Gateshead, NE9 5EY |
| Company: | NHS Jobs |
| Job type: | Permanent |
| Job reference: | A3263-25-0003 |
Summary
Reception Duties: Carry out all day-to-day reception tasks, including answering phones, booking appointments, greetingpatients, processing prescriptions, and managing patient queries. Ensure high standards of customer service and patient confidentiality at all times. Support and guide reception staff during busy periods or when complex issues arise. Team Supervision: Supervise a small team of receptionists, providing direction, support, and on-the-job training as needed. Organise and manage the reception rota to ensure appropriate cover during operating hours. Monitor performance, provide feedback, and contribute to staff appraisals as required. Workforce Management: Manage annual leave and sickness absences for your reception team. Maintain clear records and liaise with management to ensure adequate staffing levels at all times. Premises Liaison: Act as the first point of contact for any premises-related or operational issues. Liaise with the Practice Manager to report and escalate facilities or systems issues as needed. Ensure the reception area is safe, clean, and welcoming at all times.