7068 - Operational Delivery Manager Power of Attorney Services
| Dyddiad hysbysebu: | 20 Mehefin 2025 |
|---|---|
| Cyflog: | £41,463 i £45,276 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 04 Gorffennaf 2025 |
| Lleoliad: | B2 4AJ |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 3 ddiwrnod yr wythnos |
| Cwmni: | Ministry of Justice |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 7068 |
Crynodeb
Organisational Overview
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
OPG is aiming to have a Digital Power of Attorney in place that meets our customer and stakeholder needs. We aim to have a multiskilled, flexible workforce, working within office/home-based locations to meet civil service environment.
Our Birmingham office is located centrally within walking distance to Birmingham New Street, Moor Street and Snow Hill train stations as well as the Mailbox and Broad Street. Our Nottingham office is located at Embankment House outside of the city centre.
We are looking for someone who will take responsibility for managing operational performance, people development and efficiency across a business area within Power of Attorney Services (PoAS). Through collaborative working across OPG, MoJ and with suppliers, you will develop and deliver quality services that meet customer needs and makes best use of digital channels, products, and services. You will lead, develop and coach high performing and engaged managers and staff who are motivated and have the capabilities to provide excellent customer service. You will help grow a diverse and inclusive workforce and lead on key people management initiatives to support the recruitment, retention, and development of managers at all levels and front-line staff.
The successful candidate will be expected to work from their base office location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.
One position is based in Nottingham, while two are located in Birmingham. Occasional travel to the site where you are not primarily based may be required.
Job description, Duties and Responsibilities -
• Leading and managing staff and managers to deliver performance targets, setting priorities, and providing direction and support.
• Direct line management of HEO Unit managers across several functions, including developing and coaching them in a continuous improvement environment to deliver outstanding customer service and operational excellence.
• Supporting and contributing to the aims and performance of PoAS to meet Business Plan delivery targets.
• Leading the development of the staff engagement plan and ensuring visibility as a leader.
• Ensuring managers and staff have comprehensive learning and development (L&D) plans and developing effective talent management within teams.
• Role modelling leadership skills and values as set out in the Leadership Statement, with a strong emphasis on diversity and inclusion.
• Collaborating across OPG and with internal stakeholders to ensure high-quality service and aligned delivery of priorities.
• Managing and delivering organisational change through a continuous improvement approach, including leading teams through change with clear, open communication.
• Accountable for delivering specific projects aimed at improving service quality and timeliness to customers.
• Participating in PoAS and Operations Directorate Senior Leadership Team (SLT) to deliver organisational priorities.
• Contributing to workforce planning, including profiling, forecasting, and general resource plans.
• Overseeing HR matters such as performance, attendance, and conduct in line with MOJ policy, while promoting reward and recognition.
• Promoting and implementing equality, diversity, and inclusion, and supporting staff networks and diversity groups.
• Ensuring clear, transparent communication and involving relevant people, including frontline staff, in decision-making where appropriate.
• Undertaking ad hoc projects as required, in line with the post’s skill set.
Essential Skills
• Ability to motivate, lead and manage large and diverse teams across different business areas and locations including leading remotely.
• Ability to deliver, through others, on the change agenda, alongside the development and implementation of digital services and products.
• Effective delivery of people strategies including L&D, diversity and inclusion and effective staff engagement
• Ability to lead at pace to drive and achieve performance targets and productivity within an Operational environment
• Ability to lead change effectively through effective planning, excellent communication, commitment to transparency and inclusion.
• Strong knowledge of applying HR policies.
The Office of the Public Guardian (OPG) protects people in England and Wales who may not have the mental capacity to make certain decisions for themselves, such as about their health and finance. We are an Executive Agency of the Ministry of Justice (MoJ), set up in 2007 following the introduction of the Mental Capacity Act of 2005.
OPG is responsible for registering lasting powers of attorney (LPA) and enduring powers of attorney (EPA) and supervising deputies who are appointed by the Court of Protection.
OPG is a fantastic place to work offering a range of development opportunities. The OPG is a disability confident employer and is committed to developing a supportive and inclusive environment that reflects the diverse community we serve.
OPG is currently delivering an ambitious transformation programme. This will change the way we provide services and help us meet the growing needs of our users, partners and our stakeholders. It will make sure our users experience a better level of support and will help us to respond to the changing needs of society. Transformation will ensure we can better support adults at risk and create high-quality services that are accessible and affordable.
OPG is aiming to have a Digital Power of Attorney in place that meets our customer and stakeholder needs. We aim to have a multiskilled, flexible workforce, working within office/home-based locations to meet civil service environment.
Our Birmingham office is located centrally within walking distance to Birmingham New Street, Moor Street and Snow Hill train stations as well as the Mailbox and Broad Street. Our Nottingham office is located at Embankment House outside of the city centre.
We are looking for someone who will take responsibility for managing operational performance, people development and efficiency across a business area within Power of Attorney Services (PoAS). Through collaborative working across OPG, MoJ and with suppliers, you will develop and deliver quality services that meet customer needs and makes best use of digital channels, products, and services. You will lead, develop and coach high performing and engaged managers and staff who are motivated and have the capabilities to provide excellent customer service. You will help grow a diverse and inclusive workforce and lead on key people management initiatives to support the recruitment, retention, and development of managers at all levels and front-line staff.
The successful candidate will be expected to work from their base office location on a weekly basis in line with current Civil Service requirements, outside of any reasonable adjustments.
One position is based in Nottingham, while two are located in Birmingham. Occasional travel to the site where you are not primarily based may be required.
Job description, Duties and Responsibilities -
• Leading and managing staff and managers to deliver performance targets, setting priorities, and providing direction and support.
• Direct line management of HEO Unit managers across several functions, including developing and coaching them in a continuous improvement environment to deliver outstanding customer service and operational excellence.
• Supporting and contributing to the aims and performance of PoAS to meet Business Plan delivery targets.
• Leading the development of the staff engagement plan and ensuring visibility as a leader.
• Ensuring managers and staff have comprehensive learning and development (L&D) plans and developing effective talent management within teams.
• Role modelling leadership skills and values as set out in the Leadership Statement, with a strong emphasis on diversity and inclusion.
• Collaborating across OPG and with internal stakeholders to ensure high-quality service and aligned delivery of priorities.
• Managing and delivering organisational change through a continuous improvement approach, including leading teams through change with clear, open communication.
• Accountable for delivering specific projects aimed at improving service quality and timeliness to customers.
• Participating in PoAS and Operations Directorate Senior Leadership Team (SLT) to deliver organisational priorities.
• Contributing to workforce planning, including profiling, forecasting, and general resource plans.
• Overseeing HR matters such as performance, attendance, and conduct in line with MOJ policy, while promoting reward and recognition.
• Promoting and implementing equality, diversity, and inclusion, and supporting staff networks and diversity groups.
• Ensuring clear, transparent communication and involving relevant people, including frontline staff, in decision-making where appropriate.
• Undertaking ad hoc projects as required, in line with the post’s skill set.
Essential Skills
• Ability to motivate, lead and manage large and diverse teams across different business areas and locations including leading remotely.
• Ability to deliver, through others, on the change agenda, alongside the development and implementation of digital services and products.
• Effective delivery of people strategies including L&D, diversity and inclusion and effective staff engagement
• Ability to lead at pace to drive and achieve performance targets and productivity within an Operational environment
• Ability to lead change effectively through effective planning, excellent communication, commitment to transparency and inclusion.
• Strong knowledge of applying HR policies.