Service Catalogue and Tooling Analyst

Dyddiad hysbysebu:	19 Mehefin 2025
Cyflog:	£29,970.00 i £36,483.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£29970.00 - £36483.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	03 Gorffennaf 2025
Lleoliad:	Newcastle Upon Tyne, NE15 8NY
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	G9914-25-0154

Crynodeb

In this role, you are accountable for Specialist skills1. Support the development, introduction, transition and day to day operation of ITIL service management processes, engaging with business colleagues, internal/external suppliers and key stakeholders as guided.2. Support the adoption of IT Service Management policies, processes and procedures, ensuring they are in place for each function and are followed by all Service Providers (NHSBSA and 3rd Party) with non-conformance reported and reviewed.3. Implementing standards and policies, pro-actively identifying and proposing improvements or enhancements to meet the changing needs of the organisation. 4. Proactively engaging in conversations to support the on-going development and maintenance of your own skills and knowledge, including attending relevant Communities of Practice. 5. Working under general direction; planning your own work to achieve agreed objectives, seeking information when unclear, and escalating as appropriate, any issues or conflicting priorities which may impact deadlines.6. Actively participating and contributing to quality assurance reviews of your work through a variety of approaches such as peer review, learning logs, and engaging in appropriate communities. 7. Keeping abreast of new and emerging methodologies and standards to support innovative and creative delivery of business objectives. 8. Support the Service Catalogue and Tooling function in the identification, control, recording, reporting, audit and verification of services in the Service Catalogue.9. Develop and deliver new features and benefits, for organisation wide and 3rd party end users, into the IT Service Management tool in line with IT Service Management policies, processes and procedures.10. Quality assure and test IT Service Management tooling developments prior to release.11. Provide 2nd line support for the IT Service Management Tool; Incident Management, Service Request fulfilment; Release and Change Management.12. Evaluate, analyse and interpret requirements to inform the development of the IT Service Management Tool.13. Support Continual Improvement (CI) activities in relation to Service Catalogue and other ITSM practices.14. Support the development of Service Catalogue and Tooling processes and procedures, suggest areas for improvement and communicate Service Catalogue and Tooling roles and responsibilities with stakeholders.15. Develop and deliver training to Service Catalogue and Tooling endusers and process stakeholders on Service Catalogue and Tooling processes, procedures and tooling functionality. Staff 16. Mentor and coach other team members to enable the on-going personal development and growth of skills within the team. Financial Management17. Maintain an awareness of financial and personal implications in the use of a range of resources Relationship Management18. Engaging in partnership working with other individuals, groups and agencies.19. Identify opportunities, engaging and fostering relationships and partnership working within the organisation, and with third parties, and cross government organisations to identify, influence and deliver value to the organisation Information Management20. Implement, monitor and report on several areas including agreed service levels, KPI's and standards within team, reviewing individual and team performances including outputs from appraisals, development needs, and trends are identified, and anomalies understood and reports generated and delivered to agreed frequency, methods and processes. In addition to the above accountabilities, as post holder you are expected to1. Undertake additional duties and responsibilities in line with the purpose of your role and as agreed by your line manager.2. Demonstrate NHSBSA values and core capabilities in all aspects of your work.3. Encourage an environment where your own and colleagues safety and well-being is promoted.4. Contribute to a culture which values diversity and inclusion.5. Follow NHSBSA policies, procedures, and protocols as they apply to your role.6. Based in either Newcastle or Fleetwood with occasional travel between the two locations. Working relationships Responsible to: B7 IT Service Manager for Service Catalogue and Tooling Key relationships and connections1. Team members 2. Service delivery teams 3. Business stakeholders4. Service Managers5. Suppliers (Internal and External)6. Peer Networks