Membership Programme Manager
| Dyddiad hysbysebu: | 19 Mehefin 2025 |
|---|---|
| Cyflog: | £33,500 bob blwyddyn, pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 06 Gorffennaf 2025 |
| Lleoliad: | Bristol, South West England |
| Gweithio o bell: | Hybrid - gweithio o bell hyd at 2 ddiwrnod yr wythnos |
| Cwmni: | We The Curious |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: |
Crynodeb
Location: Hybrid – you’ll need to spend some of your time in our venue on Bristol’s harbourside, but some time could also be spent remotely
Department: Audience
Report to: Head of Marketing
Responsible for: N/A
Salary: £26,800 (£33,500 FTE)
Contract: Two-year fixed term
Working hours: Part time, 30 hours a week (0.8 FTE)
About the role
This new role will be instrumental in developing our membership scheme, at a pivotal time with membership becoming more central to our organisational strategy.
You’ll be responsible for implementing strategies to attract, retain and engage paying members across multiple departments. You’ll focus on building a strong membership base, enhancing the member experience and maximising income opportunities for our charity.
You’ll also be responsible for creating membership materials, improving our communications and reporting on membership metrics/feedback.
Working alongside our audience and operational teams, you’ll need strong project management, problem solving and relationship building skills.
The role will be part of our Audience team, which also includes marketing, PR & communications, graphic design and inclusion.
What will you do in this role?
Role specific responsibilities
1. Project management – lead our cross-departmental membership project team and own the associated project management tools. Lead the cross-departmental implementation of membership recruitment, renewal and engagement strategies.
2. Collaboration - work with colleagues across different departments to ensure that membership activity is well documented and delivered on time and on budget.
3. Evaluation and reporting - work with our Business Analyst to develop tools and processes to enable us to better monitor membership metrics and qualitative feedback. Regularly report insights and trends that present opportunities to improve our offer.
4. Operational support and problem solving – develop a detailed understanding of membership related operational processes (including sales/Direct Debits and renewals) to help support teams, identify risks/opportunities and work with the broader project team to workshop solutions.
5. Audience research & engagement – along with Head of Marketing, develop a more audience-led approach to membership. Develop opportunities to connect with members and non-members to thank them for their support, find out more about their motivations, experiences and needs.
6. Member communications & marketing materials – work with our CRM Manager and Digital Marketing Officer to improve our online and offline user journeys to ensure they’re accessible and inclusive. Improve and expand upon our member email communications. Develop marketing materials to attract new members.
7. Membership messaging & staff briefings – work with Membership & Bookings Manager and Visitor Experience Manager to ensure operational teams are well briefed on membership messaging, tone of voice and our approach, and that these are consistently applied.
8. Membership champion/advocate – represent membership both within and outside of We The Curious and champion its importance. Work with our Head of Marketing to reposition membership within our organisation and develop understanding of its importance to us as a charity.
What will you do in this role?
General responsibilities
1. Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
2. Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
3. Promote charity messaging across your area of work wherever possible, with support from the Development and Audience teams.
4. General responsibility for departmental compliance with GDPR.
5. Support the rest of Audience and Membership team with projects when required.
6. Represent We The Curious at events, which occasionally may mean out of hours work and travel.
What we're looking for from you
1. Great team player, collaborator, listener and problem solver. Skilled in motivating others across the organisation to develop an audience-first approach. Happy to tactfully challenge and question.
2. Highly organised with experience of managing project/campaign delivery across multiple teams, departments or clients. Comfortable with delegation and holding action holders to account but also getting hands-on with delivery.
3. An excellent communicator and copywriter, able to produce accurate, engaging copy that reflects our brand values and tone of voice.
4. Some experience with CRM and email marketing systems, and an interest in user journeys and segmentation.
5. Experience of analysing audience data (e.g. from CRM system, email marketing system or surveys) to inform planning.
6. Able to balance reactive and proactive ways of working. Happy to support operational delivery/problem solving alongside implementing strategic improvements.
7. An interest in our work as a charity, our values and a desire to work with audiences with lived experiences that aren’t well represented in STEM (science, technology, engineering and maths) and the arts.
8. You may not have worked in a cultural organisation before, or in an organisation like We The Curious. Perhaps you have worked in events, music, retail, leisure or technology – these are all transferrable contexts.
Application process
Deadline for applications: Sunday 6 July, midnight
Interview date(s) and location: w/c 21 July 2025 at We The Curious, One Millennium Square, Anchor Rd, Bristol BS1 5DB
Start date: Early September
Please don't send in CVs or cover letters as we don't review them.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
If you would like to talk about the role or the application process, please email people@wethecurious.org
Department: Audience
Report to: Head of Marketing
Responsible for: N/A
Salary: £26,800 (£33,500 FTE)
Contract: Two-year fixed term
Working hours: Part time, 30 hours a week (0.8 FTE)
About the role
This new role will be instrumental in developing our membership scheme, at a pivotal time with membership becoming more central to our organisational strategy.
You’ll be responsible for implementing strategies to attract, retain and engage paying members across multiple departments. You’ll focus on building a strong membership base, enhancing the member experience and maximising income opportunities for our charity.
You’ll also be responsible for creating membership materials, improving our communications and reporting on membership metrics/feedback.
Working alongside our audience and operational teams, you’ll need strong project management, problem solving and relationship building skills.
The role will be part of our Audience team, which also includes marketing, PR & communications, graphic design and inclusion.
What will you do in this role?
Role specific responsibilities
1. Project management – lead our cross-departmental membership project team and own the associated project management tools. Lead the cross-departmental implementation of membership recruitment, renewal and engagement strategies.
2. Collaboration - work with colleagues across different departments to ensure that membership activity is well documented and delivered on time and on budget.
3. Evaluation and reporting - work with our Business Analyst to develop tools and processes to enable us to better monitor membership metrics and qualitative feedback. Regularly report insights and trends that present opportunities to improve our offer.
4. Operational support and problem solving – develop a detailed understanding of membership related operational processes (including sales/Direct Debits and renewals) to help support teams, identify risks/opportunities and work with the broader project team to workshop solutions.
5. Audience research & engagement – along with Head of Marketing, develop a more audience-led approach to membership. Develop opportunities to connect with members and non-members to thank them for their support, find out more about their motivations, experiences and needs.
6. Member communications & marketing materials – work with our CRM Manager and Digital Marketing Officer to improve our online and offline user journeys to ensure they’re accessible and inclusive. Improve and expand upon our member email communications. Develop marketing materials to attract new members.
7. Membership messaging & staff briefings – work with Membership & Bookings Manager and Visitor Experience Manager to ensure operational teams are well briefed on membership messaging, tone of voice and our approach, and that these are consistently applied.
8. Membership champion/advocate – represent membership both within and outside of We The Curious and champion its importance. Work with our Head of Marketing to reposition membership within our organisation and develop understanding of its importance to us as a charity.
What will you do in this role?
General responsibilities
1. Embody and demonstrate our values; Collaborative, Creative, Inquisitive, Playful, Progressive.
2. Responsible for carefully following safeguarding policies and procedures and raising any concerns to manager/Designated Safeguarding Officer.
3. Promote charity messaging across your area of work wherever possible, with support from the Development and Audience teams.
4. General responsibility for departmental compliance with GDPR.
5. Support the rest of Audience and Membership team with projects when required.
6. Represent We The Curious at events, which occasionally may mean out of hours work and travel.
What we're looking for from you
1. Great team player, collaborator, listener and problem solver. Skilled in motivating others across the organisation to develop an audience-first approach. Happy to tactfully challenge and question.
2. Highly organised with experience of managing project/campaign delivery across multiple teams, departments or clients. Comfortable with delegation and holding action holders to account but also getting hands-on with delivery.
3. An excellent communicator and copywriter, able to produce accurate, engaging copy that reflects our brand values and tone of voice.
4. Some experience with CRM and email marketing systems, and an interest in user journeys and segmentation.
5. Experience of analysing audience data (e.g. from CRM system, email marketing system or surveys) to inform planning.
6. Able to balance reactive and proactive ways of working. Happy to support operational delivery/problem solving alongside implementing strategic improvements.
7. An interest in our work as a charity, our values and a desire to work with audiences with lived experiences that aren’t well represented in STEM (science, technology, engineering and maths) and the arts.
8. You may not have worked in a cultural organisation before, or in an organisation like We The Curious. Perhaps you have worked in events, music, retail, leisure or technology – these are all transferrable contexts.
Application process
Deadline for applications: Sunday 6 July, midnight
Interview date(s) and location: w/c 21 July 2025 at We The Curious, One Millennium Square, Anchor Rd, Bristol BS1 5DB
Start date: Early September
Please don't send in CVs or cover letters as we don't review them.
If you have any particular needs or requirements, please do let us know so that we can make the required adjustments.
If you would like to talk about the role or the application process, please email people@wethecurious.org
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