Associate Research Operations Specialist

Dyddiad hysbysebu:	19 Mehefin 2025
Cyflog:	£26,530.00 i £29,114.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£26530.00 - £29114.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	03 Gorffennaf 2025
Lleoliad:	Newcastle Upon Tyne,, NE15 8NY
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	G9914-25-0152

Crynodeb

In this role, you are accountable for 1. Participant Recruitment: taking responsibility for recruiting participants for User Research for specific digital services, including:a. Inviting participants to take part in NHSBSA research and be the key point of contact for support throughout the research process.b. Recruiting a representative sample of users for NHSBSA services, including liaising with internal and external stakeholders and 3rd party organisations to expand the NHSBSA research panel.c. Logging participant information to meet Information Governance and GDPR requirements.d. Taking responsibility for ensuring incentives are distributed and accurate financial records are kept to meet finance incentive processes.e. Responsible for monitoring the team shared mailbox and ensuring all participant recruitment queries are dealt with quickly and effectively. 2. Insight & Knowledge Management: Supporting Research Operations activity, including:a. Coaching and mentoring members of the team to deliver high quality outputs.b. Attending and participating in the Research Operations community of practice.c. Providing regular updates on Research Operations within the user research and design communities of practice, CX network, DDaT Directorate meetings.d. Work with the UR community to ensure the Research Roundup contributions are collated and shared regularly and consistently across the NHSBSA.e. Promoting via various communication methods, the Research Library as a source of knowledge across the NHSBSA and collecting feedback on how improvements can be made.f. Supporting any additional research operations activity at NHSBSA.g. Ensuring compliance with all confidentiality and governance requirements, supporting User Researchers to do the same with any data handling (GDPR, IG, cyber security etc).h. Sharing knowledge and expertise in data management with the user centred design community and wider NHSBSA. 3. Guidance & Templates: Supporting ways of working in user research at NHSBSA, including:a. Producing accurate documentation and guidance to support team development.b. Supporting training of relevant teams in research operations best practice.c. Supporting research practices and policy reviews.d. Following consent processes and supporting User Researchers with consent forms.e. Supporting the consideration of research ethics and accessibility needs when recruiting participants and supporting the development of the User Research Playbook.f. Supporting the onboarding and offboarding of researchers.g. Coordinating requests for research incentives, including raising requests and logging purchases for audit purposes. 4. Governance: Supporting the management of the research library where outputs of user research and associated research materials can be stored and retrieved, including:a. Working with other members of the Research Operations Team and wider digital, data and technology teams to understand user researcher needs for file storage.b. Supporting the management of a self-service insights library to allow colleagues across the organisation quick access to user research findings.c. Preparing library summaries and extracts as required.d. Ensuring that the library is accurate, up to date and adheres to GDPR and data security best practice.e. Following the established library taxonomy for User Research at NHSBSA. 5. Tools: Coordinating tools and software used by the user research community to safely and effectively conduct user research, including:a. Lone worker safety devices.b. Granting permissions and access to the Research Library.c. Keeping track of research-specific software licenses used in the User Research team. 6. Asset Management: Ensuring that User Researchers have access to any physical resources they need for their role, including:a. Managing and coordinating any physical technology used in research, such as recording equipment and digital devices.b. Ensuring all User Researchers are allocated and have a working work mobile phone and are aware of how to use these for the purposes of their role, including safety procedures in face-to-face research. And regularly keeping documentation up to date.c. Supporting with the planning of face-to-face research, including any processes to enable travel, premises bookings and safety considerations.d. Coordinating the use of the User Research Lab. 7. Research Panel: Assist the Research Operations Manager with managing the Citizen and Health Professional panels. Monitoring uptake, profiling participants and supporting and following the inclusion strategy for user research at NHSBSA. Continue to expand the research panel and ensure user researchers have access to a diverse and representative sample of service users, in particular those with low digital literacy skills and access needs.a. Extracting eligible participants for research from the panels.b. Ensuring contact with panel members meets the sign up guidance provided.c. Responsible for monitoring the shared mailbox and ensuring all panel queries are dealt with quickly and effectively.d. Liaising with internal and external stakeholders to support the expansion of a diverse research panel.e. Networking with relevant trusts, bodies, and charities to build relationships with potential participant providers.f. Independently building networks to further expand on participant recruitment.g. Supporting the development of the yearly newsletter to panel members once a year.h. Follow Information Governance guidelines and ensure opt out participants are removed from the panel and members are re-contacted every 2 years to allow them to opt back and refresh their details.i. Monitor demographics and identify where the panel is not representative and look for opportunities to improve diversity.