Head of Housing Improvement Strategy - Interims
| Dyddiad hysbysebu: | 19 Mehefin 2025 |
|---|---|
| Cyflog: | £100.34 yr awr |
| Gwybodaeth ychwanegol am y cyflog: | Umbrella, per hour/Ltd |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Gorffennaf 2025 |
| Lleoliad: | RM7 0AZ |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Raynet Recruitment Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | OR8141 |
Crynodeb
Housing IT and systems oversight • Provide strategic leadership and oversight of all housing IT systems, ensuring they support efficient, compliant, and tenant-focused service delivery. • Lead the development, implementation, and continuous improvement of core housing management systems. • Work with ICT and suppliers to ensure system architecture is secure, reliable, and aligned with corporate standards. • Oversee system upgrades, migrations, integrations, and procurement, ensuring minimal disruption to frontline services. • Ensure systems effectively support key business processes including repairs, rents, allocations, compliance, and customer services. • Promote data-driven decision making by ensuring systems enable accurate data capture, reporting, and analytics. • Manage user access, permissions, and system security protocols in line with GDPR and internal governance policies. • Lead on staff training, system support, and user engagement to maximise adoption and digital confidence across the service. • Champion digital transformation by identifying opportunities for automation, self-service, and improved digital customer journeys. • Act as the key link between housing services, corporate IT, suppliers, and system users to ensure priorities are understood and delivered. • Support staff development through coaching, training, and engagement in improvement activities and projects. • Monitor system performance, resolve technical issues, and ensure business continuity planning is in place. • Support compliance reporting and performance monitoring by ensuring systems capture required data for regulatory standards such as TSMs and Decent Homes. Service Improvement • Lead the strategic development and delivery of continuous service improvement initiatives across all housing functions. • Identify performance gaps, inefficiencies, and areas of underperformance, using data analysis, benchmarking, and tenant feedback to drive targeted improvements. • Design and implement service reviews, transformation programmes, and change projects to enhance quality, responsiveness, and value for money. • Work collaboratively with tenants, staff, and stakeholders to co-design services that reflect resident needs and expectations. • Ensure alignment of service improvement plans with regulatory requirements, including the Tenant Satisfaction Measures (TSMs), Consumer Standards, and Housing Ombudsman Code. • Develop and embed a culture of innovation, learning, and accountability across housing teams. • Monitor, evaluate, and report on the impact of improvement initiatives, demonstrating measurable outcomes for residents and the organisation. • Lead on the development and delivery of action plans following complaints, audits, inspections, and internal reviews. • Champion digital innovation, system optimisation, and smarter working practices to modernise service delivery.