Trainee Hire Desk Controller
| Dyddiad hysbysebu: | 19 Mehefin 2025 |
|---|---|
| Cyflog: | £26,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 19 Gorffennaf 2025 |
| Lleoliad: | s25 4dl |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Eagle Platforms Limited |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | Eagle - Trainee Hire Desk |
Crynodeb
We're recruiting now for an enthusiastic and organised Trainee Hire Desk Controller who will be based at our Anston Sheffield office.
This is an exciting opportunity to join a well-respected brand, develop your skill set to play an increasing role in ensuring smooth operations and delivering outstanding customer service. You will join a team of skilled hire managers who can take your knowledge to new levels to become a team leader within our business.
You do not need to have sales or office admin experience, but the following is essential.
The successful applicant will take pride in their appearance, confidently have a clear focus and determination to succeed, and already possess attributes in good communication, social skills and be computer literate with the minimum “O Level” qualifications in mathematics and English.
These are the minimum required elements that will lead to your career development to deliver the following..
Overview of role:
The Hire Desk Controller designate will be the first point of contact for hire enquiries, managing incoming calls and emails, providing quotations, machine specifications and technical information. You will be responsible for follow up, converting enquiries into confirmed hires, coordinating availability with the service team, and supporting the sales team with customer requirements.
Phase 2 will see your skills develop to managing transport logistics for deliveries, collections, and demonstrations, maintaining accurate records, and raising hire contracts and off-hire requests.
Phase 3. You'll allocate jobs to drivers and maintain clear communication throughout the day to ensure timely deliveries. This role also involves opening new accounts, processing customer card payments via online protal, handling pro forma invoices, and providing exceptional service to existing customers.
Ultimate responsibilities for the Hire Desk Controller
Respond to customer enquiries, providing accurate information, pricing, and product guidance to secure hires
Support your colleagues in the sales team by keeping them informed of updates, and opportunities
Manage and resolve delivery and collection issues promptly
Maintain consistent communication with drivers and coordinate schedules
Work closely with the service department to align machine availability with demand
Manage off-hire processes and ensure clear communication with customers
Meet agreed KPIs and maintain high service standards at all times
Handle incoming queries professionally via phone and email
Actively participate in team meetings and contribute ideas for improvements
Escalate potential issues to management in a timely manner
Monitor credit control risks by ensuring attention to detail and accurate record keeping
Skills, experience, and Attributes required
Proven ability to communicate well, leading to the development of multitask skills in a fast-paced environment while staying calm and in control
Strong attention to detail, accuracy matters, especially with time-sensitive logistics
Previous experience is desirable but not essential as full training will be given.
Confident learning and using systems quickly
Excellent communication and organisational skills
A natural problem solver who can think on their feet and resolve issues
Down-to-earth, confident, aim to take ownership and make decisions
What's in it for You?
Join a company that values its people and offers fantastic benefits, including:
A starting trainee salary of £26,000 salary plus bonus. Once qualified a salary range of £30,000.00 to £40,000.00
Hours 8:00 - 5pm Monday to Fridays
Office based 5 days per week
24 days of holiday plus bank holidays
Pension, life assurance, and private healthcare is included
Amazing career development opportunities
Broaden your horizons and apply today. You need minimal experience in office administration and sales but be able to demonstrate a serious passion to develop these skillsets.
Send a letter and your CV today to jimhaigh@eagleplatforms.com
This is an exciting opportunity to join a well-respected brand, develop your skill set to play an increasing role in ensuring smooth operations and delivering outstanding customer service. You will join a team of skilled hire managers who can take your knowledge to new levels to become a team leader within our business.
You do not need to have sales or office admin experience, but the following is essential.
The successful applicant will take pride in their appearance, confidently have a clear focus and determination to succeed, and already possess attributes in good communication, social skills and be computer literate with the minimum “O Level” qualifications in mathematics and English.
These are the minimum required elements that will lead to your career development to deliver the following..
Overview of role:
The Hire Desk Controller designate will be the first point of contact for hire enquiries, managing incoming calls and emails, providing quotations, machine specifications and technical information. You will be responsible for follow up, converting enquiries into confirmed hires, coordinating availability with the service team, and supporting the sales team with customer requirements.
Phase 2 will see your skills develop to managing transport logistics for deliveries, collections, and demonstrations, maintaining accurate records, and raising hire contracts and off-hire requests.
Phase 3. You'll allocate jobs to drivers and maintain clear communication throughout the day to ensure timely deliveries. This role also involves opening new accounts, processing customer card payments via online protal, handling pro forma invoices, and providing exceptional service to existing customers.
Ultimate responsibilities for the Hire Desk Controller
Respond to customer enquiries, providing accurate information, pricing, and product guidance to secure hires
Support your colleagues in the sales team by keeping them informed of updates, and opportunities
Manage and resolve delivery and collection issues promptly
Maintain consistent communication with drivers and coordinate schedules
Work closely with the service department to align machine availability with demand
Manage off-hire processes and ensure clear communication with customers
Meet agreed KPIs and maintain high service standards at all times
Handle incoming queries professionally via phone and email
Actively participate in team meetings and contribute ideas for improvements
Escalate potential issues to management in a timely manner
Monitor credit control risks by ensuring attention to detail and accurate record keeping
Skills, experience, and Attributes required
Proven ability to communicate well, leading to the development of multitask skills in a fast-paced environment while staying calm and in control
Strong attention to detail, accuracy matters, especially with time-sensitive logistics
Previous experience is desirable but not essential as full training will be given.
Confident learning and using systems quickly
Excellent communication and organisational skills
A natural problem solver who can think on their feet and resolve issues
Down-to-earth, confident, aim to take ownership and make decisions
What's in it for You?
Join a company that values its people and offers fantastic benefits, including:
A starting trainee salary of £26,000 salary plus bonus. Once qualified a salary range of £30,000.00 to £40,000.00
Hours 8:00 - 5pm Monday to Fridays
Office based 5 days per week
24 days of holiday plus bank holidays
Pension, life assurance, and private healthcare is included
Amazing career development opportunities
Broaden your horizons and apply today. You need minimal experience in office administration and sales but be able to demonstrate a serious passion to develop these skillsets.
Send a letter and your CV today to jimhaigh@eagleplatforms.com