Business Analyst
| Posting date: | 19 June 2025 |
|---|---|
| Salary: | £23.70 per hour |
| Additional salary information: | per hour PAYE |
| Hours: | Full time |
| Closing date: | 18 July 2025 |
| Location: | Cambridge, Cambridgeshire, CB2 1BY |
| Company: | Triumph Consultants Ltd |
| Job type: | Temporary |
| Job reference: | Cambridge 5270870 |
Summary
What's involved with this role:
Job Title: Business Analyst
Ref: Cambridge 5270870
Pay rate: Up to £23.70 per hour PAYE depending on experience
Hybrid working
The role:
We are seeking a Business Analyst, who is available for an immediate start, to be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency.
You will advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives.
You will be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level and support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners.
Key responsibilities:
Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to strategic objectives
Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies
Implement continuous improvement frameworks to drive sustainable change
Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them
Analyse quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes
Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases
Ensure there is a consistent approach to business analysis activity across all processes and structures reviewed
Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews
What the client is looking for:
Strong experience as a Business Analyst
Skilled in finding new perspectives and insights from complex, varied data
Experienced in customer-focused process reviews and journey mapping, ideally in the public sector
Able to manage or support multiple projects with limited resources and competing priorities
Committed to continuous improvement and efficient service delivery
Considerable experience analysing complex data sets
Skilled in influencing teams and stakeholders to embrace change and improve performance
Proven stakeholder management skills
Strong problem-solving skills with ability to identify root causes
Advanced knowledge of business analysis tools and methods (e.g. process mapping, SWOT, business cases)
Understanding of PRINCE2, Agile or similar project methodologies
Solid grasp of process analysis and re-design using LEAN/Value Management techniques
Strong analytical skills with ability to reorganise information to solve problems
Able to produce clear, high-quality reports
Proficient in MS Visio for creating process maps
Advanced MS Excel skills for analysing large, complex data sets
Clear, confident communicator with excellent presentation skills
How to Apply
Quote the Job Title and Reference Number in your application.
Submit your CV in Word format.
Applications are reviewed on a rolling basis—early submission is recommended.
If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us.
Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for.
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Job Ref: Cambridge 5270870
Anticipated Length of Assignment: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.
Please do try to resist contacting us with requests for progress updates.
We really do read every CV sent to us. All applications will be acknowledged by a human, not a robot, provided the job remains live and provided your CV meets the “Essential Requirements” listed.
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Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary.