Collections Administrator
| Dyddiad hysbysebu: | 18 Mehefin 2025 |
|---|---|
| Cyflog: | £26,299 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 02 Gorffennaf 2025 |
| Lleoliad: | Exeter |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | South West Water |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We currently have an opportunity for a Collections Administrator to join our team-based Exeter. Joining us on a full-time permanent basis, you will receive a competitive salary of £26,299 per annum plus excellent benefits.
About the role
As the Collections Administrator, you will work in the Collections team and contribute to the financial viability of Pennon Water Services (PWS) through collecting payments and applying the appropriate intervention for each commercial customer to maximise the level payments collected. You will provide excellent customer service and liaise with nationwide customers.
What you’ll be doing:
Negotiate the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing.
Effectively communicate with customers to establish the reasons for arrears and identify suitable and realistic solutions based on individual customer circumstances and in accordance with company policy.
Customer account reconciliations and analysis and provide customers with in-depth details of outstanding bills and allocations.
Establish and maintain effective working relationships with co-workers, peers, internal and external customers ensuring exceptional customer service standards and credit control procedures are achieved.
Provide administrative support in relation to billing of accounts, reconciliations, and payment processing.
Advise customers of commercial disconnection procedure in line with company policy.
Manage own case load to ensure contact is made in a timely manner in line with SLA. Work and contribute to individual and team targets.
Escalate collection issues to prioritise problem/complaint to help enable prompt payments. Use judgement to assess customer accounts and discuss with Team Leaders where cases are to pass for legal action if applicable.
What we are looking for:
A minimum of five GCSE’s grade A-C or equivalent
Previous experience of working in credit and debt management
Previous experience of working with collecting insolvency debt is desired, but not essential
Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
Demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations
About the role
As the Collections Administrator, you will work in the Collections team and contribute to the financial viability of Pennon Water Services (PWS) through collecting payments and applying the appropriate intervention for each commercial customer to maximise the level payments collected. You will provide excellent customer service and liaise with nationwide customers.
What you’ll be doing:
Negotiate the payment of overdue bills or outstanding payments via inbound and outbound telephone calls and in writing.
Effectively communicate with customers to establish the reasons for arrears and identify suitable and realistic solutions based on individual customer circumstances and in accordance with company policy.
Customer account reconciliations and analysis and provide customers with in-depth details of outstanding bills and allocations.
Establish and maintain effective working relationships with co-workers, peers, internal and external customers ensuring exceptional customer service standards and credit control procedures are achieved.
Provide administrative support in relation to billing of accounts, reconciliations, and payment processing.
Advise customers of commercial disconnection procedure in line with company policy.
Manage own case load to ensure contact is made in a timely manner in line with SLA. Work and contribute to individual and team targets.
Escalate collection issues to prioritise problem/complaint to help enable prompt payments. Use judgement to assess customer accounts and discuss with Team Leaders where cases are to pass for legal action if applicable.
What we are looking for:
A minimum of five GCSE’s grade A-C or equivalent
Previous experience of working in credit and debt management
Previous experience of working with collecting insolvency debt is desired, but not essential
Evidence of excellent communication skills, both written and verbal along with listening and questioning skills
Demonstrate excellent levels of customer service and interpersonal skills, with the ability to manage difficult customer situations
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Hyderus o ran Anabledd
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