Customer Care Co-ordinator
| Posting date: | 18 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | Competitive |
| Hours: | Full time |
| Closing date: | 16 July 2025 |
| Location: | LE10 1YG |
| Remote working: | On-site only |
| Company: | Bloor Homes |
| Job type: | Permanent |
| Job reference: | 281216JCP |
Summary
The home of job satisfaction
When people buy a new home, they want everything to be absolutely perfect. So do we, and that commitment to customer satisfaction underpins our success. Already one of the largest privately owned house building groups in the UK, with over 1000 employees, we’re always looking for new talent to drive us forward. Our commitment will be to invest in you and your development, with great career progression and benefits, as you successfully co-ordinate the needs of the customer. This is your opportunity to become the central point of contact for our customers, owning all day-to-day liaison with them.
Working at our East Midlands region and based out of our office in Hinckley, this rewarding role, which is crucial to the success of our friendly, family-owned company, will include handling incoming calls, emails and letters and ensuring any issues that customers raise are resolved quickly and amicably. You will also be responsible for co-ordinating technicians and sub-contractors, ensuring work has been carried out to customers’ satisfaction and keeping records up-to-date.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding will be required
What’s most important though is that you genuinely care about every customer – and will always go the extra mile to deliver an exceptional service
What Benefits You Can Expect:
We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive the following benefits:
Competitive salary
Generous holiday entitlement
Holiday buy & carry over
Competitive bonus scheme
Generous Pension Scheme
High Street Retail Discount
Life Assurance at 6 times your basic salary
Employee discount on our Homes
A brief overview of duties can be found below:
Handling incoming phone calls, post, and emails related to customer care issues
Validating complaints and ensuring swift resolution, escalating when necessary
Scheduling and coordinating Customer Care Technicians, sub-contractors, and suppliers
Following up to ensure all work is completed to the purchaser’s satisfaction
Maintaining accurate records via Sitestream
Escalating recurring issues to senior management
Managing categories of work to control costs effectively
Supporting defect logging for Social Housing where required
Participating in internal meetings relevant to your responsibilities
Supporting the team with additional tasks when needed and upholding all company policies
What You'll Need To Succeed:
To thrive in this role, you should be a proactive and customer-focused individual with strong organisational and communication skills
Proven customer service experience in an office environment
Experience using CRM software
Experience in working within the house building industry is essential
Strong communication skills, both written and verbal
Excellent time management and multitasking ability
High level of computer literacy, including Microsoft Office
Excellent telephone manner and negotiation skills
Organised, self-motivated, and a team player
Able to remain calm under pressure and adapt to changing priorities
Problem solver with a professional and tactful approach
Our people are what set us apart. At Bloor Homes, you’ll be part of a dedicated and collaborative team that supports your growth and success so if our Customer Care Co-Ordinator role sounds like the perfect next step for you, please click 'Apply now' and join us in building more than just homes—build your future.
When people buy a new home, they want everything to be absolutely perfect. So do we, and that commitment to customer satisfaction underpins our success. Already one of the largest privately owned house building groups in the UK, with over 1000 employees, we’re always looking for new talent to drive us forward. Our commitment will be to invest in you and your development, with great career progression and benefits, as you successfully co-ordinate the needs of the customer. This is your opportunity to become the central point of contact for our customers, owning all day-to-day liaison with them.
Working at our East Midlands region and based out of our office in Hinckley, this rewarding role, which is crucial to the success of our friendly, family-owned company, will include handling incoming calls, emails and letters and ensuring any issues that customers raise are resolved quickly and amicably. You will also be responsible for co-ordinating technicians and sub-contractors, ensuring work has been carried out to customers’ satisfaction and keeping records up-to-date.
Sitting at the heart of the customer care process you will need to be a strong communicator and listener, with a patient, empathetic and adaptable approach. Excellent organisational and IT skills are absolutely essential and proven customer service experience gained in a busy office, either within housebuilding will be required
What’s most important though is that you genuinely care about every customer – and will always go the extra mile to deliver an exceptional service
What Benefits You Can Expect:
We strongly believe in rewarding and recognising the hard work our employees put in every day which is why in return you can expect to receive the following benefits:
Competitive salary
Generous holiday entitlement
Holiday buy & carry over
Competitive bonus scheme
Generous Pension Scheme
High Street Retail Discount
Life Assurance at 6 times your basic salary
Employee discount on our Homes
A brief overview of duties can be found below:
Handling incoming phone calls, post, and emails related to customer care issues
Validating complaints and ensuring swift resolution, escalating when necessary
Scheduling and coordinating Customer Care Technicians, sub-contractors, and suppliers
Following up to ensure all work is completed to the purchaser’s satisfaction
Maintaining accurate records via Sitestream
Escalating recurring issues to senior management
Managing categories of work to control costs effectively
Supporting defect logging for Social Housing where required
Participating in internal meetings relevant to your responsibilities
Supporting the team with additional tasks when needed and upholding all company policies
What You'll Need To Succeed:
To thrive in this role, you should be a proactive and customer-focused individual with strong organisational and communication skills
Proven customer service experience in an office environment
Experience using CRM software
Experience in working within the house building industry is essential
Strong communication skills, both written and verbal
Excellent time management and multitasking ability
High level of computer literacy, including Microsoft Office
Excellent telephone manner and negotiation skills
Organised, self-motivated, and a team player
Able to remain calm under pressure and adapt to changing priorities
Problem solver with a professional and tactful approach
Our people are what set us apart. At Bloor Homes, you’ll be part of a dedicated and collaborative team that supports your growth and success so if our Customer Care Co-Ordinator role sounds like the perfect next step for you, please click 'Apply now' and join us in building more than just homes—build your future.