SPOC Worker
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Gorffennaf 2025 |
| Lleoliad: | Sheffield, South Yorkshire |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Humankind |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | VN4850 |
Crynodeb
Single Point of Contact (SPOC) Worker
Location: Likewise Sheffield
Contract: Permanent
Are you looking for a fulfilling role where you can make a real difference to people's lives? If so, we invite you to consider the role of Single Point of Contact (SPOC) Worker with Likewise!
As a SPOC Worker you will be responsible for:
The successful candidate will work within the SPOC Team working alongside multidisciplinary workers to deliver a high quality service to our patients, ensuring first point of contact with our service is welcoming and builds a positive rapport in order to ensure patients feel comfortable coming into services.
Prompt Response: As a SPOC Worker, your primary responsibility is ensuring timely and comprehensive responses to all inquiries, including prescribing queries.
Appointment Management: You'll efficiently manage appointments through electronic diary systems, ensuring organized scheduling.
Connecting Callers: Beyond answering calls, you'll connect callers to the appropriate staff or resources, facilitating efficient support delivery.
Crisis Handling: Handling calls from individuals in crisis or at risk, you'll assess situations empathetically and guide them to necessary services.
Triage Assessment: Utilising standardised triage assessment forms, you'll categorise inquiries, directing them to the relevant service promptly. Your role plays a vital part in providing exceptional customer service and effective support for our clients. If you're dedicated to impactful communication and problem-solving, this position offers a fulfilling career within our organisation, contributing to the well-being of those we serve. Join us as a Single Point of Contact (SPOC) Worker and make a difference.
Please note this role includes evening work.
About you
To succeed in the SPOC Advisor role we would like you to have the following skills and attributes:
Strong Administrative skills.
Ability to work with disadvantaged/vulnerable people.
Ability to deal with a range of queries from service users, professionals, family members and carers.
Knowledge and understanding of the issues facing people who misuse substances
Understanding of and ability to implement risk assessments.
Ability to keep effective records including documenting relevant information onto a management information system.
Understanding of safeguarding issues for children and vulnerable adults
Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family.
Ability to respond to a range of calls, including high risk and those in crisis.
Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’
Please read the full Job Description and Person Specification prior to applying for this position.
For full person specifications and job details, please visit this link.
Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.
Thanks for bearing with us – and don’t forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers.
What can Waythrough (formerly Humankind) offer you…
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
✍️ Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family friendly policies
♀️ Happy, Healthy You! – our wellbeing offers for our workforce
Employee Assist Programme and Waythrough Support Networks
Waythrough (formerly Humankind) is an equal opportunities employer
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk
Location: Likewise Sheffield
Contract: Permanent
Are you looking for a fulfilling role where you can make a real difference to people's lives? If so, we invite you to consider the role of Single Point of Contact (SPOC) Worker with Likewise!
As a SPOC Worker you will be responsible for:
The successful candidate will work within the SPOC Team working alongside multidisciplinary workers to deliver a high quality service to our patients, ensuring first point of contact with our service is welcoming and builds a positive rapport in order to ensure patients feel comfortable coming into services.
Prompt Response: As a SPOC Worker, your primary responsibility is ensuring timely and comprehensive responses to all inquiries, including prescribing queries.
Appointment Management: You'll efficiently manage appointments through electronic diary systems, ensuring organized scheduling.
Connecting Callers: Beyond answering calls, you'll connect callers to the appropriate staff or resources, facilitating efficient support delivery.
Crisis Handling: Handling calls from individuals in crisis or at risk, you'll assess situations empathetically and guide them to necessary services.
Triage Assessment: Utilising standardised triage assessment forms, you'll categorise inquiries, directing them to the relevant service promptly. Your role plays a vital part in providing exceptional customer service and effective support for our clients. If you're dedicated to impactful communication and problem-solving, this position offers a fulfilling career within our organisation, contributing to the well-being of those we serve. Join us as a Single Point of Contact (SPOC) Worker and make a difference.
Please note this role includes evening work.
About you
To succeed in the SPOC Advisor role we would like you to have the following skills and attributes:
Strong Administrative skills.
Ability to work with disadvantaged/vulnerable people.
Ability to deal with a range of queries from service users, professionals, family members and carers.
Knowledge and understanding of the issues facing people who misuse substances
Understanding of and ability to implement risk assessments.
Ability to keep effective records including documenting relevant information onto a management information system.
Understanding of safeguarding issues for children and vulnerable adults
Employ a mature, sympathetic, non-judgemental attitude towards Service Users and their family.
Ability to respond to a range of calls, including high risk and those in crisis.
Please be advised, if you are viewing this role on Indeed, the link to the job description will not work. Please click the 'Apply via Company Website' button to be redirected to our careers page, where you will be able to view the job description in full.
‘The salary advertised above demonstrates the full earning potential for this role, starting salaries will allow for pay progression within the pay band’
Please read the full Job Description and Person Specification prior to applying for this position.
For full person specifications and job details, please visit this link.
Who are we…
Waythrough (formerly Humankind) launched in October 2024 following the merger of Humankind and Richmond Fellowship. Our vision is to break down the barriers that stop people getting the support they need to live a life they value. We tackle poverty and disadvantage in communities, through mental health, drug and alcohol, housing and related support.
We have almost 200 services around England – and nearly 3,500 amazing staff and volunteers who run them. Every year our services support around 125,000 people.
Bringing together two big organisations is not a small task and it’ll take a while to fully integrate our systems, processes and approaches. That’s why you will notice the jobs here are still branded ‘Humankind’. Next year we’ll be fully integrating our recruitment systems but for now they are separate.
Thanks for bearing with us – and don’t forget to check out the Waythrough (formerly Humankind) jobs on the Richmond Fellowship and Aquarius job site https://recoveryfocus.wd3.myworkdayjobs.com/Recovery_Focus_Careers.
What can Waythrough (formerly Humankind) offer you…
️ Generous annual leave entitlement (27 days, plus bank holidays, increasing to 32 after 1 years’ service)
Annual leave purchase scheme
Enhanced occupational sick pay
% Enhanced employer contribution to your workplace pension
Death in service benefit
✍️ Free Will writing
Eyecare vouchers
️ Blue light card discount
Fantastic learning and development opportunities, including free training courses
Work-life balance- flexible working and family friendly policies
♀️ Happy, Healthy You! – our wellbeing offers for our workforce
Employee Assist Programme and Waythrough Support Networks
Waythrough (formerly Humankind) is an equal opportunities employer
We value unique perspectives and experiences that everyone can bring, and fully understand the strength in diversity and inclusion. We encourage applications from all backgrounds, regardless of race, gender, religion, gender identity, sexual orientation, national origin, or disability. If you have a genuine passion for working for us, we want to hear for you. We also welcome applications from people with lived experience with substance use. If you require support with your application, please contact the Recruitment Team at people.recruitment@waythrough.org.uk