Key Account Manager
| Dyddiad hysbysebu: | 17 Mehefin 2025 |
|---|---|
| Oriau: | Llawn Amser |
| Dyddiad cau: | 17 Gorffennaf 2025 |
| Lleoliad: | Kingston Upon Thames, South West London |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | ISS Facilities Services |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | 143763 |
Crynodeb
Key Account Manager
Location: Kingston upon Thames, KT2 7QB
Hours of work: 40
Contract Type: Permanent
The Key Account Manager will be responsible for building and maintaining strong, long-term relationships with both Client Teams and NHS customers, ensuring a high level of service delivery and satisfaction.
You will take full ownership of operational and financial performance, leading a multi-disciplinary team made up of individuals from a range of backgrounds and skill sets.
Job Description
A key part of the role will be to establish and maintain robust, responsive service standards across all areas, ensuring consistency and quality.
You will identify and develop new business opportunities, while effectively managing commercial risks to support sustainable growth.
Promoting and embedding a culture where Health & Safety comes first is essential, ensuring compliance and best practice across all operations.
This is a leadership role that offers the chance to make a lasting impact within a vital and rewarding sector.
Key Responsibilities
Embed a “Safety First” culture and ensure full compliance with HASAW, Food Safety, and COSHH regulations
Maintain high hygiene and work standards, managing staff behaviour and appearance across sites
Monitor financial performance and site resource planning, including capex, staffing, and labour efficiency
Lead quality assurance processes to meet both ISS and client standards
Build strong relationships with NHS clients and ensure clear, effective communication at all levels
Deliver accurate and timely site financial reports with a focus on control and continuous improvement
Uphold brand standards and ensure the site reflects ISS's professional image at all times
Professional and Personal Competencies/Qualifications
Proven track record in facilities operations, especially in cleaning or catering within healthcare, retail, or hospitality
Experience leading and developing diverse teams across various service lines
Extensive experience in operational management with financial and commercial responsibility, ideally in PFI or multi-functional healthcare
Strong commercial acumen and ability to manage client relationships effectively
High attention to detail and ability to manage multiple deadlines and projects
Skilled in communication, influence, and stakeholder engagement at all levels
Creative, proactive, and resilient in addressing operational challenges
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com
Location: Kingston upon Thames, KT2 7QB
Hours of work: 40
Contract Type: Permanent
The Key Account Manager will be responsible for building and maintaining strong, long-term relationships with both Client Teams and NHS customers, ensuring a high level of service delivery and satisfaction.
You will take full ownership of operational and financial performance, leading a multi-disciplinary team made up of individuals from a range of backgrounds and skill sets.
Job Description
A key part of the role will be to establish and maintain robust, responsive service standards across all areas, ensuring consistency and quality.
You will identify and develop new business opportunities, while effectively managing commercial risks to support sustainable growth.
Promoting and embedding a culture where Health & Safety comes first is essential, ensuring compliance and best practice across all operations.
This is a leadership role that offers the chance to make a lasting impact within a vital and rewarding sector.
Key Responsibilities
Embed a “Safety First” culture and ensure full compliance with HASAW, Food Safety, and COSHH regulations
Maintain high hygiene and work standards, managing staff behaviour and appearance across sites
Monitor financial performance and site resource planning, including capex, staffing, and labour efficiency
Lead quality assurance processes to meet both ISS and client standards
Build strong relationships with NHS clients and ensure clear, effective communication at all levels
Deliver accurate and timely site financial reports with a focus on control and continuous improvement
Uphold brand standards and ensure the site reflects ISS's professional image at all times
Professional and Personal Competencies/Qualifications
Proven track record in facilities operations, especially in cleaning or catering within healthcare, retail, or hospitality
Experience leading and developing diverse teams across various service lines
Extensive experience in operational management with financial and commercial responsibility, ideally in PFI or multi-functional healthcare
Strong commercial acumen and ability to manage client relationships effectively
High attention to detail and ability to manage multiple deadlines and projects
Skilled in communication, influence, and stakeholder engagement at all levels
Creative, proactive, and resilient in addressing operational challenges
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing resourcing.team@uk.issworld.com