IT Service Desk Analyst
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £30,000 i £35,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Gorffennaf 2025 |
| Lleoliad: | AL1 1NS |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Newstaff Employment Services Ltd |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | AMH/IT-150434 |
Crynodeb
Newstaff Employment Services is recruiting for an IT Service Desk Analyst on behalf of our client based in St Albans, Herts.
• Must have at least 3 years experience in a similar role
• GCSE level education
• Car owner
You will be required to provide onsite and direct support to users in the other offices which are based in Milton Keynes, Rickmansworth and London.
Main Duties:
• Providing excellent customer service to colleagues and users.
• Complete relevant and skilled investigations before escalating to the 2nd line team.
• Onboarding new starters, including conducting inductions and providing them with basic IT training.
• To liaise with 3rd party suppliers and vendors.
Experience Required:
• Azure Active Directory administration (users and computers)
• Strong hardware diagnostics and fault-finding experience
• Basic Citrix Virtual Desktop administration
• Knowledge of Office 365 including Teams, OneDrive and Sharepoint online
• Basic understanding on LAN and WAN network topologies
• Basic underanding on Microsoft SQL Server
• FreshService or other ITSM Tool
• Wolters Kluwer - CCH Central / Audit Automation/ Document Management
• Knowledge of Computer Hardware and Peripherals
• Understanding of mobile devices iPhones and Andriod
• Detailed ticket logging abilities
Monday to Friday 37.5 hours per week
Salary: £30,000 pa to £35,000 pa (pro-rata) + overtime available
Interested? Please call Anne Marie on 01727 864777 or email CV to annemarie.harrington@newstaffemployment.co.uk