Customer Services Adviser
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £25,584 i £28,624 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | Grade 4, £25,584 up to £ 28,624 per annum pro rata |
| Oriau: | Rhan Amser |
| Dyddiad cau: | 14 Gorffennaf 2025 |
| Lleoliad: | Leicestershire, LE10 0FR |
| Cwmni: | Hinckley and Bosworth Borough Council |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ORG4772-R57 |
Crynodeb
Customer Services Adviser
Grade 4, Salary £ 25,584 to £28,624 per annum pro rata
27.5 hours per week, part time, permanent contract
An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.
As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first class and professional front line service either by telephone, face to face or in writing, including by e-mail or web chat.
As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, including Housing Benefits and Council Tax.
Experienced within a customer service environment and educated to GCSE level or equivalent, you will be an excellent communicator and have accurate IT skills.
We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough, once full training is completed.
Closing date: 30 June 2025
Interview date: week beginning 21 July 2025
Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY
Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.
Grade 4, Salary £ 25,584 to £28,624 per annum pro rata
27.5 hours per week, part time, permanent contract
An exciting opportunity has arisen to recruit a Customer Services Adviser. We require a candidate who is committed to providing excellent customer service. You will be friendly and diplomatic, with good communication skills and enjoy working with the public.
As part of a dedicated team, working in a highly pressurised environment, you will ensure the delivery of a first class and professional front line service either by telephone, face to face or in writing, including by e-mail or web chat.
As a first point of contact, you will greet visitors and handle a variety of requests, including complaints and complex enquiries about council services, including Housing Benefits and Council Tax.
Experienced within a customer service environment and educated to GCSE level or equivalent, you will be an excellent communicator and have accurate IT skills.
We operate a ‘hybrid working’ model with a mix of office based, home and remote working available when suitable. The contractual base will be office based with agreed flexibility to work from home or at remote working locations in the borough, once full training is completed.
Closing date: 30 June 2025
Interview date: week beginning 21 July 2025
Hinckley & Bosworth ‐ A PLACE OF OPPORTUNITY
Situated at the very heart of England on the border of the East and West Midlands, Hinckley is well connected by major transport links to the cities of Leicester, Coventry and Birmingham and in an ideal location for commuting being close to major transport links of the M1, M6, M69, M42 and the A5.
We welcome applications from all of the community.
Benefits include flexible working options, generous pension scheme and annual leave plus bank holidays.
Reasonable workplace adjustments are considered for all roles.
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd
Hyderus o ran Anabledd
Gwybodaeth am Hyderus o ran Anabledd
Yn gyffredinol, bydd cyflogwr Hyderus o ran Anabledd yn cynnig cyfweliad i unrhyw ymgeisydd sy'n datgan eu bod yn anabl ac yn bodloni'r meini prawf lleiaf ar gyfer y swydd fel y diffinnir gan y cyflogwr. Mae'n bwysig nodi, mewn rhai sefyllfaoedd recriwtio fel nifer fawr o ymgeiswyr, cyfnod tymhorol ac amseroedd prysur iawn, efallai y bydd y cyflogwr am gyfyngu ar y niferoedd cyffredinol o gyfweliadau a gynigir i bobl anabl a phobl nad ydynt yn anabl. Am fwy o fanylion ewch i Hyderus o ran Anabledd.