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Customer Experience Supervisor
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £30,000 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 29 Mehefin 2025 |
| Lleoliad: | Norwich, Norfolk |
| Gweithio o bell: | Ar y safle yn unig |
| Cwmni: | Norwich City Services Ltd |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
We have an exciting opportunity for a Customer Experience Supervisor to join the Norwich City Service Limited (NCSL) team. If you are a team leader, highly organised, and have excellent communication skills, we would love to hear from you.
About the Role?
This role is focused on delivering a high-quality, customer-first service by managing and improving day-to-day operations across non-housing repairs, environmental services, and sports bookings. You will be responsible for resolving enquiries, overseeing complaint handling, and supporting system performance to ensure efficient service delivery. With a strong emphasis on collaboration, performance management, and continuous improvement, the role plays a key part in enhancing customer satisfaction, maintaining compliance standards, and driving forward service innovation. You'll also guide and support team members to meet key performance indicators while fostering a culture of accountability and excellence.
We are looking for a highly motivated and organised individual with strong experience in customer-focused environments and a solid understanding of repairs processes, particularly within social housing. The ideal candidate will bring excellent team leadership skills, confidence using Microsoft Office—especially Excel and Word—and a proven track record of managing appointments and planning systems. Strong communication, analytical, and problem-solving abilities are essential, along with the capacity to handle pressure, manage workloads independently, and maintain attention to detail. A proactive and conscientious approach, combined with ambition and the ability to build positive relationships with clients and colleagues alike, will be key to success in this role.
Why Chose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 23 days annual leave, rising to 24 days after 3 years and 25 days after 5 years. Plus 8 bank holidays.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Sunday 29th June 2025 – please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.
About the Role?
This role is focused on delivering a high-quality, customer-first service by managing and improving day-to-day operations across non-housing repairs, environmental services, and sports bookings. You will be responsible for resolving enquiries, overseeing complaint handling, and supporting system performance to ensure efficient service delivery. With a strong emphasis on collaboration, performance management, and continuous improvement, the role plays a key part in enhancing customer satisfaction, maintaining compliance standards, and driving forward service innovation. You'll also guide and support team members to meet key performance indicators while fostering a culture of accountability and excellence.
We are looking for a highly motivated and organised individual with strong experience in customer-focused environments and a solid understanding of repairs processes, particularly within social housing. The ideal candidate will bring excellent team leadership skills, confidence using Microsoft Office—especially Excel and Word—and a proven track record of managing appointments and planning systems. Strong communication, analytical, and problem-solving abilities are essential, along with the capacity to handle pressure, manage workloads independently, and maintain attention to detail. A proactive and conscientious approach, combined with ambition and the ability to build positive relationships with clients and colleagues alike, will be key to success in this role.
Why Chose Us?
• Living Wage Employer
• Cycle to Work Scheme
• Supportive and inclusive environment and culture
• Employee Assistant Support and Occupational Health
• Commitment to learning and development
• 23 days annual leave, rising to 24 days after 3 years and 25 days after 5 years. Plus 8 bank holidays.
This role is for 37 hours per week, but to ensure flexibility and promote an inclusive workplace part time hours or a job share agreement will be considered.
Closing Date: Sunday 29th June 2025 – please note this vacancy may close earlier if a high number of applications have been received.
Please note if you have not heard from us within 2 weeks of the closing date, your application has been unsuccessful.