Central Operations Support Officer require for 35 per week, Homebased in Northwest.
| Dyddiad hysbysebu: | 16 Mehefin 2025 |
|---|---|
| Cyflog: | £34,188 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 30 Mehefin 2025 |
| Lleoliad: | North West England, UK |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | Alternative Futures Group |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | ID:1013 |
Crynodeb
Job Purpose
The primary purpose of Central Operations Support Officer is to aid the smooth running of operational delivery, acting as a central point between the Heads of Operations, Head Office Functions, and other stakeholders within the organisation, supporting and completing appropriate tasks that allow our front-line leaders to focus on delivering outstanding care and support to the people we support and maintaining safe, well-led and compliant services.
The Central Operations Support Officer will play an integral support role within the Central Operations Function completing a number of key tasks including compiling written contract monitoring reports for our commissioners, co-ordinating communication and engagement with internal and external stakeholders, compiling reports and other forms of communication that promote the organisation with registered bodies, co-ordinating feedback and returns, managing workflow processes, maintaining intranet pages as well as other ad-hoc administrative tasks as appropriate.
The Central Operations Support Officer will ensure that priorities, service expectations and relationships with internal stakeholders are proactive, managed and maintained. These will be delivered primarily for and on behalf of the Heads of Operations and wider corporate Senior Leadership Team, under the direct leadership of the Head of Central Operations.
Key Accountabilities and Responsibilities
• To support with the preparation of documentation and reporting for contract monitoring, commissioner engagement, and tenders, effectively promoting the organisation within these.
• Support and co-ordinate administration and reporting as part of inspection process with regulators, local authorities etc, including completion of Pre-Inspection Returns.
• Develop locality and sector specific marketing, communication and presentation documentation using Microsoft Office.
• Co-ordinate and administer, through a variety of communication methods, engagement with people we support, their families and other internal and external stakeholders.
• Compile content and reporting in consistent, standardised formats in timely manner as part of preparation for meetings and reviews, to allow Heads of Operations to add narrative.
• Interrogate and produce reports as required within remit of role from local dashboards, Power BI, and other online corporate systems.
• Pre-population of standardised team meeting agendas including planned corporate themes and messages, adding reports and KPI data to facilitate consistent, effective meetings.
• Co-ordinate and compile detail and content for regular internal briefings, liaising between operational leaders and Marketing and Communications Teams to achieve fixed deadlines for organisational communications cascades.
• Project management support and coordination in line with the above requirements.
• Completing and consolidating of returns required by Senior Leadership Team and Support Functions in line with current processes.
• Managing and monitoring resource and information requests of Operations from Support Functions, prioritising (with the support of the Head of Central Operations) and adding to relevant workflow – maintaining oversight and escalation of deadlines and non-compliance.
• Build, manage, maintain, and administer content, changes, and updates to the Operational pages of the internal SharePoint resource in line with the above.
• Co-ordinating of other ad-hoc operational requirements, e.g., colour or bespoke printing runs, in partnership with the Business Support Team.
• Supporting day to day operations through other ad-hoc duties as appropriate.
Qualifications:
o NVQ Level 3 in Business administration or other equivalent qualification
o GCSE English
This role is Home Based, we can only accept applications from residents of the northwest. With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.
This role is Band I as per our structure.
The primary purpose of Central Operations Support Officer is to aid the smooth running of operational delivery, acting as a central point between the Heads of Operations, Head Office Functions, and other stakeholders within the organisation, supporting and completing appropriate tasks that allow our front-line leaders to focus on delivering outstanding care and support to the people we support and maintaining safe, well-led and compliant services.
The Central Operations Support Officer will play an integral support role within the Central Operations Function completing a number of key tasks including compiling written contract monitoring reports for our commissioners, co-ordinating communication and engagement with internal and external stakeholders, compiling reports and other forms of communication that promote the organisation with registered bodies, co-ordinating feedback and returns, managing workflow processes, maintaining intranet pages as well as other ad-hoc administrative tasks as appropriate.
The Central Operations Support Officer will ensure that priorities, service expectations and relationships with internal stakeholders are proactive, managed and maintained. These will be delivered primarily for and on behalf of the Heads of Operations and wider corporate Senior Leadership Team, under the direct leadership of the Head of Central Operations.
Key Accountabilities and Responsibilities
• To support with the preparation of documentation and reporting for contract monitoring, commissioner engagement, and tenders, effectively promoting the organisation within these.
• Support and co-ordinate administration and reporting as part of inspection process with regulators, local authorities etc, including completion of Pre-Inspection Returns.
• Develop locality and sector specific marketing, communication and presentation documentation using Microsoft Office.
• Co-ordinate and administer, through a variety of communication methods, engagement with people we support, their families and other internal and external stakeholders.
• Compile content and reporting in consistent, standardised formats in timely manner as part of preparation for meetings and reviews, to allow Heads of Operations to add narrative.
• Interrogate and produce reports as required within remit of role from local dashboards, Power BI, and other online corporate systems.
• Pre-population of standardised team meeting agendas including planned corporate themes and messages, adding reports and KPI data to facilitate consistent, effective meetings.
• Co-ordinate and compile detail and content for regular internal briefings, liaising between operational leaders and Marketing and Communications Teams to achieve fixed deadlines for organisational communications cascades.
• Project management support and coordination in line with the above requirements.
• Completing and consolidating of returns required by Senior Leadership Team and Support Functions in line with current processes.
• Managing and monitoring resource and information requests of Operations from Support Functions, prioritising (with the support of the Head of Central Operations) and adding to relevant workflow – maintaining oversight and escalation of deadlines and non-compliance.
• Build, manage, maintain, and administer content, changes, and updates to the Operational pages of the internal SharePoint resource in line with the above.
• Co-ordinating of other ad-hoc operational requirements, e.g., colour or bespoke printing runs, in partnership with the Business Support Team.
• Supporting day to day operations through other ad-hoc duties as appropriate.
Qualifications:
o NVQ Level 3 in Business administration or other equivalent qualification
o GCSE English
This role is Home Based, we can only accept applications from residents of the northwest. With our extended flexible working options, you can also choose to work a 9-day fortnight or a 4.5-day week, supporting our employees with their work life balance.
This role is Band I as per our structure.
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