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Senior Membership Administrator
| Dyddiad hysbysebu: | 13 Mehefin 2025 |
|---|---|
| Cyflog: | £27,970 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 16 Mehefin 2025 |
| Lleoliad: | UK |
| Gweithio o bell: | Yn gyfan gwbl o bell |
| Cwmni: | The Property Ombudsman |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: |
Crynodeb
Are you an experienced administrator with a strong background in database management and team leadership? Do you thrive on delivering high-quality service and supporting membership systems? If so, we have an exciting opportunity for you!
Senior Membership Administrator
Salary: £27,970
Full time: 35 hours per week
Permanent
Location: Home-based with occasional travel
About us
The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry. As a not-for-profit organisation, we have been providing a free-to-use and impartial dispute resolution service since 1990.
We are currently seeking a Senior Membership Administrator to join our dynamic Membership Team. In this pivotal role, you’ll take responsibility for the performance, integrity, and development of our membership database (ACT), produce key reporting metrics, and lead a team dedicated to supporting our valued members.
Key Responsibilities:
• Oversee and administer the ACT membership database, ensuring data quality, consistency and user access control.
• Lead on producing accurate monthly and quarterly membership statistics.
• Train new users on ACT systems and procedures and provide ongoing technical and user support.
• Propose and implement approved changes to the database to enhance functionality and efficiency.
• Act as the key liaison for external technical support and third-party data providers.
• Provide frontline support for complex queries and escalations, both internally and from member agents.
• Line manage and develop a small team, ensuring fair workloads, high performance, and a collaborative culture.
What We’re Looking For:
Essential:
• Educated to A Level / Level 3 or equivalent experience.
• Strong experience in database management with a clear understanding of data integrity and reporting.
• Excellent communication skills – written and verbal.
• Confident analysing complex data sets and producing meaningful reports.
• Skilled in Microsoft Office, especially Excel and Outlook.
• Proven team leadership, coaching, and mentoring experience.
• Strong organisational and time management abilities.
• A proactive, flexible, and resilient approach to challenges.
• An understanding of or interest in the property industry is a plus.
How to apply
Applications for this post will be accepted until 5pm Monday 16th June (previous applicants need not apply), however, we may close the vacancy before this date if we have received the right level of applicants. No candidate will meet every single desired requirement, so if you feel you have the experience and skills for the Senior Membership Administrator position, please apply now by email. All applicants must prove they live and have the right to work in the UK. Applications from individuals only.
TPO Values Statement
TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.
These include people who are:
• Asian, Black, Mixed Ethnicity, or another ethnic background
• disabled
• LBGTQ+.
Benefits:
• 26 days (rising to 31 days) annual leave plus UK bank holidays
• remote working – 100% home-based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• online wellbeing support (nutrition, exercise, and discounts)
• paid for professional memberships
• eye test reimbursement and £50 contribution towards eyewear to all
• flu jab
• Mental Health First Aiders
• company pension (4% or 5% matched)
• Death in Service (4x salary)
Inclusion & Wellbeing
Equality, diversity, inclusion and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs
Senior Membership Administrator
Salary: £27,970
Full time: 35 hours per week
Permanent
Location: Home-based with occasional travel
About us
The Property Ombudsman provides a free, impartial and independent service, helping to resolve disputes between Consumers and Property Agents. We are the largest Ombudsman scheme in the sector and the only one to operate Codes of Practice to raise standards and share best practice in the industry. As a not-for-profit organisation, we have been providing a free-to-use and impartial dispute resolution service since 1990.
We are currently seeking a Senior Membership Administrator to join our dynamic Membership Team. In this pivotal role, you’ll take responsibility for the performance, integrity, and development of our membership database (ACT), produce key reporting metrics, and lead a team dedicated to supporting our valued members.
Key Responsibilities:
• Oversee and administer the ACT membership database, ensuring data quality, consistency and user access control.
• Lead on producing accurate monthly and quarterly membership statistics.
• Train new users on ACT systems and procedures and provide ongoing technical and user support.
• Propose and implement approved changes to the database to enhance functionality and efficiency.
• Act as the key liaison for external technical support and third-party data providers.
• Provide frontline support for complex queries and escalations, both internally and from member agents.
• Line manage and develop a small team, ensuring fair workloads, high performance, and a collaborative culture.
What We’re Looking For:
Essential:
• Educated to A Level / Level 3 or equivalent experience.
• Strong experience in database management with a clear understanding of data integrity and reporting.
• Excellent communication skills – written and verbal.
• Confident analysing complex data sets and producing meaningful reports.
• Skilled in Microsoft Office, especially Excel and Outlook.
• Proven team leadership, coaching, and mentoring experience.
• Strong organisational and time management abilities.
• A proactive, flexible, and resilient approach to challenges.
• An understanding of or interest in the property industry is a plus.
How to apply
Applications for this post will be accepted until 5pm Monday 16th June (previous applicants need not apply), however, we may close the vacancy before this date if we have received the right level of applicants. No candidate will meet every single desired requirement, so if you feel you have the experience and skills for the Senior Membership Administrator position, please apply now by email. All applicants must prove they live and have the right to work in the UK. Applications from individuals only.
TPO Values Statement
TPO values the benefits of diversity and inclusion to society and our service. We are committed to the equal treatment of all current and prospective employees. As a result, we are keen to meet people with different and varied experiences and encourage all applicants who feel they have the knowledge and skills to meet our criteria to apply for this role.
These include people who are:
• Asian, Black, Mixed Ethnicity, or another ethnic background
• disabled
• LBGTQ+.
Benefits:
• 26 days (rising to 31 days) annual leave plus UK bank holidays
• remote working – 100% home-based
• flexible working
• access to a free, confidential Employee Assistance Programme offering 24/7 advice and support from professionals and counsellors
• online wellbeing support (nutrition, exercise, and discounts)
• paid for professional memberships
• eye test reimbursement and £50 contribution towards eyewear to all
• flu jab
• Mental Health First Aiders
• company pension (4% or 5% matched)
• Death in Service (4x salary)
Inclusion & Wellbeing
Equality, diversity, inclusion and wellbeing are vital to the way we work and our culture. We want our colleagues feel included, valued, and supported at work. It is essential that we are representative and accessible for the people who work here and those who use our service.
Actions we take to embed this include:
• monitoring the demographic trends in our workforce and making measured, sustained efforts to improve our diversity at all levels
• providing wellbeing support and opportunities for personal and professional development for all colleagues
• creating spaces for connection and engagement through our employee network groups and social clubs