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Donor Contact Centre Advisor

Manylion swydd
Dyddiad hysbysebu: 13 Mehefin 2025
Cyflog: £23,970.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog: £23970.00 a year
Oriau: Llawn Amser
Dyddiad cau: 23 Mehefin 2025
Lleoliad: Talbot Green, CF72 9WB
Cwmni: NHS Jobs
Math o swydd: Parhaol
Cyfeirnod swydd: C9063-25-0040

Crynodeb

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac The Donor Contact Centre Advisor will be required to provide excellent contact services to support the needs of the Service, with all aspects of their work including the embedded principles of excellent donor experience and donor and recipient safety. They will receive inbound contacts via the telephone, email and other channels, meeting agreed targets and standards. The post holder will be required to provide an effective appointment booking service meeting departmental performance standards, answering donor queries/concerns, where relevant, passing on queries/concerns to the appropriate department. The post holder will undertake outbound campaigns as directed, supporting efficiencies at clinics and bloodstocks and will be required to carry out additional administrative duties.