Student Experience Manager
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £42,668 i £52,656 bob blwyddyn |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mehefin 2025 |
| Lleoliad: | London, London, SE1 8LF |
| Cwmni: | NCG |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | NCG0000526_1749746662 |
Crynodeb
Based at our Southwark College site, close to Waterloo Station, the successful candidate will work under the leadership of the Assistant Principal Student Experience and manage a team of 5 Learning Mentors to deliver the 16-18 Study Programme tutorial and enrichment offer to students.
Student Experience Manager
Southwark College, part of NCG Group (a leading national provider of education and training) is looking to recruit a talented Student Experience Manager to lead part of our Student Experience team to support our students. Based at our Southwark College site, close to Waterloo Station, the successful candidate will work under the leadership of the Assistant Principal Student Experience and manage a team of 5 Learning Mentors to deliver the 16-18 Study Programme tutorial and enrichment offer to students.
The main duties of the post holder are:
- Develop and support Learning Mentors to deliver the tutorial curriculum aligned with the NCG Guarantee (Employability, Community, Enterprise, Mental Fitness and Digital), ensuring clear learner outcomes that are tracked and reported.
- Design and implement a half termly event & enrichment plan that compliments the tutorial curriculum.
- Manage delegated budgets effectively,
- Establish highly effective communication with staff and students.
- Conduct student focus groups to gather, track and report feedback, using insights to improve tutorials and maximise attendance.
- Lead initiatives to increase tutorial attendance, including morning and lunch time meet and greets, student incentives, and targeted support for those with low attendance.
- Promote and encourage student use of college communication platforms such as eNotify and the Teams Learner Hub.
- Lead on the promotion of enrichment activities to inspire participation and increase access to the Enrichment offer.
- Lead on planning and execution of half termly student awards and the annual awards ceremony as required.
If you are a skilled and confident student experience practitioner who is looking to start their management experience at a thriving Further Education College, we would like to hear from you.
Southwark College is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. We expect all staff to share this commitment.
At Southwark College, our values are not just about what we do, but also about how we do things.
Our values underpin the culture and beliefs of our organisation, we expect all our staff to demonstrate behaviours in line with our core values.
1. Being both inclusive and diverse
2. Trusting and respecting our communities
3. Taking ownership whilst working collaboratively
4. Inspiring excellence and curiosity.
As part of the NCG Group, Southwark College offers an excellent benefits package, including generous holiday entitlement, access to the Teachers' pension scheme (for teaching posts) or Local Government pension scheme (non-teaching posts), company sick pay, a cycle to work scheme and much more.
NCG seeks to promote and maintain an equal, diverse, inclusive and supportive environment for work and study that assists all members of our communities to reach their full potential. We are committed to achieving a truly representative workforce and therefore welcome applications from across the national and regional communities that we work with and serve.
To view Job Description, Person Specification and NCG Values Pack please click the document attachment at the bottom of this advert. No agency applications will be accepted.
NCG reserve the right to close the vacancy early.
EMPLOYEE BENEFITS
NCG is a great place to work, with a whole host of benefits such as:
- Generous Annual Leave
- Flexible Working
- Student Discount
- Government Pension Schemes
- Cycle to Work
- Employee Assistance Programme
For more information, please see our website - Our Benefits
NCG VALUES
Our values are not just about what we do, but also how we do things. Shaped by our colleagues, customers and learners, they set the standard of how we should behave, how we work together and give us the opportunity to make the right decisions based on the values we all share.
- Being both inclusive and diverse
- Trusting and respecting our communities
- Taking ownership whilst working collaboratively
- Inspiring excellence and curiosity
For further detail about our Values and Strategy, please visit our website - Values and Strategy
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