Governance Manager
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £46,148.00 i £52,809.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £46148.00 - £52809.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 27 Mehefin 2025 |
| Lleoliad: | Exeter, EX2 5AF |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9369-25-0482 |
Crynodeb
Complaints To be responsible for developing, reviewing and monitoring the complaints process within the Directorate, to ensure it meets the overall Trust policy. Furthermore, ensures that a robust process is in place within the Directorate to enable complaints to be investigated thoroughly, appropriately and promptly with responses drafted within the specified policy timeframe. Formulate, develop & review the reporting arrangements for complaints within the Directorate to ensure that a regular update report regarding complaints management / themes and lessons learnt with recommendations is presented at Directorate Learning from Experience group Clinical Audit and Guidelines To continuously review and develop the Directorate Audits and actively monitor completion against the Directorates annual audit plan, ensuring all local and national audits are registered with the Clinical Audit Department/or equivalent, and are appraised of the outcome of the audit and emerging action plan/change in practice. Act as the designated NICE initiator for the Directorate, distributing guidance and providing expertise, advice and support to the relevant clinicians for assessment. Ensure the Audit Department is fully appraised of the compliance status within the Directorate. Take a lead in updating the Directorate Audit Programme with NICE guidance requiring audit CQC evidence In conjunction with the Directorate Practice Leads, to co-lead within the Directorate and be responsible and accountable for ensuring that the Trusts assurance process in relation to the Care Quality Commissions (CQC) standards are accurate and reflect the position of the Directorate. In conjunction with the HOP, promote and provide on-going education and awareness within the Directorate, of the principles of the CQC standards for quality and safety. Trust Policies To support the adherence of Trust-wide relevant policies To review/propose changes to relevant to governance-related policies, ensuring that the Directorate is aware and communicated of any change. External Visits To actively support adherence to the Trusts Policy for the Management of External Agency Visits, inspections and accreditations by co-ordinating, collating and providing the Trust Governance lead and Managing Partner with appropriate information of all planned external visits and the outcome of these visits (collating outcomes, and report including details of any actions/timescales). To ensure that External Visits are reported through the Directorate Governance Board and action plans are devised, implemented, reviewed & monitored to ensure recommendations are implemented where appropriate, without delay, including the formulation of new policies or procedures. Information Governance To be responsible for cascading Information Governance requirements and providing a co-ordinated response to these. To be responsible for informing the Information Governance Office of any new systems (electronic and manual) within the Directorate to ensure that an owner can be assigned and appropriate training provided.