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Digital Senior Service Desk Analyst
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £31,469.00 i £38,308.00 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £31469.00 - £38308.00 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 25 Mehefin 2025 |
| Lleoliad: | Guildford, GU2 7XX |
| Cwmni: | NHS Jobs |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | C9384-25-0497 |
Crynodeb
The Digital Senior Service Desk Analyst is the technical expert within the IT Service Desk and provides a point of escalation for Digital Service Desk Analysts in relation to technical queries. They will improve and enhance customer experience by ensuring that their colleagues have the knowledge, skills and tools they need to achieve a high first-time fix rate. They will be the conduit between the IT Service Desk and other departmental teams and will work with them to restore service as quickly as possible or provision services according to customer requirements. The position requires a high level of technical analysis and diagnostic abilities, attention to detail, excellent customer service skills and the taking of responsibility of calls