Therapy Assistant and Single Point of Access Care Navigator

Dyddiad hysbysebu:	12 Mehefin 2025
Cyflog:	£26,530.00 i £29,114.00 bob blwyddyn
Gwybodaeth ychwanegol am y cyflog:	£26530.00 - £29114.00 a year
Oriau:	Llawn Amser
Dyddiad cau:	25 Mehefin 2025
Lleoliad:	High Peak, SK23 9TJ
Cwmni:	NHS Jobs
Math o swydd:	Parhaol
Cyfeirnod swydd:	B0032-25-0000

Crynodeb

Role & Responsibilities: As a therapy assistant you will: Effectively and efficiently undertake all aspects of clinical duties and procedures required and identified in an individuals treatment plan, recognising own competencies and the scope of own role. This may be done at the hospice or within the patients own home. Assess patients needs within the limits of your skills and competencies. Apply competency-based treatment techniques/care to patients under the supervision of a qualified practitioner, following a prescribed treatment pathway including: Implementing activities/exercise programmes Ordering and supplying therapeutic equipment/aids, providing instruction and supervision/evaluation of use of equipment. Communicate information to patients and carers regarding their health needs and associated treatment plans as well as provide education through programmes such as FAB (Fatigue, Anxiety and Breathlessness). Make basic judgements on a patients response to prescribed treatment, and report findings to a qualified practitioner. Plan and prioritise own visits in accordance with therapy guidelines and the prioritisation tools used by the team to delegated patients and ensure these are documented on SystmOne. Ensure that SystmOne inputting is completed daily. Effectively recognise and manage challenging behaviours in patients, carers and or relatives. Effectively use all forms/methods of communication and be aware of and manage barriers to communication. Where there are barriers to understanding, such as hearing impairment, mental capacity impairment and other difficulties in comprehension, adjust explanations to gain understanding, consent and concordance. Establish and maintain therapeutic relationships with patients and carers, incorporating motivation, encouragement and confidence building to enable patients to engage in their treatment/care and management plan. Make all necessary reasonable adjustments to enable all service users to achieve desired clinical outcomes and communicate these to facilitate on-going care Provide information as required to the team, patient, carer and or relatives Liaise with the wider BHH Multi-disciplinary Team (MDT) and communicate with external health and social care teams as required to ensure identified needs are met and care is co-ordinated appropriately. Report and take appropriate action regarding any change in patient condition or circumstance, and communicate verbal and written information to all relevant team members Actively contribute to protecting people at risk by assessing and monitoring the care environment and individuals and by following and acting on and within Safeguarding policies and procedures. Respect the dignity of individuals, obtaining consent and involving them, their carers and or families and relatives in shared discussion making. Provide an administrative role for the patient groups. As a Care Navigator you will: Be the first point of contact for new referrals including triaging to establish patient concerns, help with non-clinical questions and signpost to other services where necessary Co-ordinate and book appointments for further, more detailed assessment with Hub practitioners. Utilise SystmONE to record new referrals, assist the clinical team with patient appointments and updates Work closely with the clinical teams to ensure the right support for patients and their families/carers Communicate effectively with patients, health professionals, volunteers and service providers to ensure that all support/treatment is provided in a timely manner Support sessional workers with administration of caseloads Create purchase orders for sessional workers and other ad hoc requests Check on progress and ensure evidence of outcomes in own service Assist with general administrative workload as well as data collection for Hospice services. Create and provide regular clinical reports using a clinical database Provide information and support for patients whose end of life journey could take many different pathways and may include a wide variety of conditions Co-ordinate and monitor patient referrals, initial appointments and triage waiting lists and ensure steps are in place to minimise waiting times and ensure services are provided in a timely manner Work with specialist teams to support the co-ordination and management of patients at key points in their treatment Work closely with the organisations voluntary services manager to co-ordinate volunteer support for patients and carers Provide reports as requested by the Senior Management Team Work closely with the clinical and non-clinical teams maximise consistent delivery of service Check availability of supplies and order as appropriate Communicate and develop working relationships with external service providers to facilitate the timely treatment of all patients Proactively support the Hub team to enable patients and carers to progress through the appropriate care, and any concerns related to waiting times and treatment schedules are communicated to the relevant service in a timely manner. Provide the fundraising team with statistical reports and information when required for case studies and income generation schemes. Expertise Ensure an on-going focus on improving wellbeing through linking with service providers and understand healthy lifestyle services and support available Maintain effective and efficient administrative procedures producing appropriate and accurate records in line with the Hospices policies Contribute to the achievement of service outcomes against service KPIs and own individual performance measures. Be able to maintain a calmness, particularly when in contact with distressed people or dealing with emergency situations. Offer a flexible approach to meet the needs of the patient and the service. Observe patients both during activities and within general care periods. Concentrate on tasks (clinical and administrative), to ensure that they are completed efficiently and effectively. Perform duties in an unpredictable environment where priorities can change. Assess the needs of individuals through a triage process, identifying outcomes and determining the type of support required to overcome any barriers and achieve those outcomes. Support referral into services within the Hospice or externally which will support the individual in their achievement of wellbeing goals and to monitor positive engagement Provide a service that meets contractual requirements as well as a high level of organisational quality standards. General Support other departments as required Maintain confidentiality at all times Participate in training as required to maintain own knowledge and skills and share good practice with colleagues Comply with all relevant policies and procedures Represent Blythe House Hospice with a positive attitude and professional appearance. Be required to demonstrate own duties to students, new starters and/or less experienced staff; and be involved in induction programmes for new staff / students as required. Be aware of limitations of own scope of practice, and when to involve a more senior practitioner, both in daily practice and in emergency situations. Acknowledge and recognise peoples expressed beliefs, preferences and choices. Demonstrate an awareness of clinical governance and risk management and apply to work situation. Provide peer support to other practitioners, demonstrating leadership skills as required. Identify and explore own contribution to team working and reflect on own practice. Child Protection and Vulnerable People: It is the responsibility of all staff to: Safeguard children and/or vulnerable adults; to access training to ensure they know what constitutes abuse, and what support is available to them, at a level appropriate to their role and responsibilities. To report any concerns, without delay, to the identified person within their department/division or area of responsibility as per the relevant policies, keeping clear records, and following up as required to ensure necessary actions have been taken. Equality and Diversity: All employees have a positive duty to comply with our Equality and Diversity Policy and to ensure that their colleagues are treated with respect and dignity. It is important to both communicate and promote the equal opportunities policy as part of a collective effort on a regular and ongoing basis. This job description describes the main duties of the post holder and is not exhaustive. It will be reviewed with the post holder as part of the regular performance review and staff development procedure. This job description does not form part of the Contract of Employment.