Whoosh Account Manager
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | Heb ei nodi |
| Gwybodaeth ychwanegol am y cyflog: | Competitive |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 12 Gorffennaf 2025 |
| Lleoliad: | Welwyn Garden City, Hertfordshire, AL7 1GA |
| Cwmni: | Tesco |
| Math o swydd: | Parhaol |
| Cyfeirnod swydd: | tesco/TP/6301980/942710 |
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About the role
Whoosh is our Online rapid delivery service enabling customers to order and get their groceries delivered in as little as 20 minutes. We are in need of a motivated and enthusiastic Account Fulfilment Manager who will be the primary point of contact for the overall fulfilment operations with our existing and future 3rd party delivery couriers. You\'ll be the driving force behind growth, efficiency, and continuous improvement, working hand-in-hand with both existing and future courier partners. You’ll own these relationships—developing strategies that enhance performance, troubleshooting challenges with agility, and fostering strong collaboration across teams at every level, both internally and externally.
You will be responsible for
- Primary point of contact / owner between Whoosh and our 3rd party logistics (3PL) providers, managing day-to-day operations and performance to ensure KPIs and service level agreements (SLAs) are met.
- Ensure compliance with all regulatory requirements and company policies. - Maintain and build strong relationships with delivery partners, owning performance reporting, monitoring and analysing logistics KPIs, identifying areas for improvement and owning projects end to end to implement corrective actions
- Work with Fulfilment Lead to define and execute order volume distribution strategy across the network and work closely with Transport Manager to facilitate this across the network
- Own and manage regular business reviews with 3PL partners to assess performance and drive continuous improvement, including seasonal plans and peak periods.
- Identify areas for improvement with our 3rd party providers, both at doorstep and store collection, implement operational efficiencies to enhance service delivery.
- Provide regular insights and reports to stakeholders, using data to inform business decisions and support wider business plans.
- Develop and implement solutions to operational challenges, ensuring minimal disruption to services- working cross-functionally across Tech/Product teams.
- Tracking project milestones and deliverables, identifying and managing risks, issues and dependencies along with BAU performance metrics.
- Work cross-functionally across internal teams, including Operations; align and tracking against requirements to meet developing needs of business.
- Work closely with Fulfilment Lead to support negotiating contracts, working closely with Procurement, Legal and Finance for rates, and service terms with providers
You will need
Account management experience in logistics, rapid delivery or logistics, or courier operations experience within an aggregator or white label 3PL provider
Business change project management
#LI-SD1
#LI-Hybrid
What’s in it for you
We’re all about the little helps. That’s why we make sure our Tesco colleague benefits package takes care of you – both in and out of work. Click Here to find out more!
- Annual bonus scheme of up to 20% of base salary
- Holiday starting at 25 days plus a personal day (plus Bank holidays)
- Private medical insurance
- 26 weeks maternity and adoption leave (after 1 years’ service) at full pay, followed by 13 weeks of Statutory Maternity Pay or Statutory Adoption Pay, we also offer 6 weeks fully paid paternity leave
- Free 24/7 virtual GP service, Employee Assistance Programme (EAP) for you and your family, free access to a range of experts to support your mental wellbeing
About us
Tesco has become a market leader by doing the little things that really matter for our customers and colleagues.
It’s part of what makes Tesco such a great place to work, and we’re proud to have been accredited as one of Britain’s Top Employers again this year.
We're the UK's number one retailer and we pride ourselves on offering a great shopping experience. We are passionate about our food, merchandise and services and will always try to get things right for our customers.
But did you know we also offer great job opportunities? With stores, distribution centres and offices across the UK, and a vast variety of roles, we are always looking for people who have a hunger to work with customers and colleagues across our exciting business.
We believe in treating each other with respect and giving everyone an equal opportunity to get on. It's our people that make the difference every day - helping us make a difference for our customers
Should you be successful in your application, your offer will be subject to and conditional upon you providing your bank account details before your agreed start date.
For more information about us please visit www.tescoplc.com
Aelod balch o'r cynllun cyflogwyr Hyderus o ran Anabledd