Pre-Assessment Bookings Officer (Maternity Cover)
| Dyddiad hysbysebu: | 12 Mehefin 2025 |
|---|---|
| Cyflog: | £25,633.33 i £27,334.64 bob blwyddyn |
| Gwybodaeth ychwanegol am y cyflog: | £25633.33 - £27334.64 a year |
| Oriau: | Llawn Amser |
| Dyddiad cau: | 26 Mehefin 2025 |
| Lleoliad: | Betteshanger, Deal, CT14 0EN |
| Cwmni: | NHS Jobs |
| Math o swydd: | Cytundeb |
| Cyfeirnod swydd: | E0005-25-0038 |
Crynodeb
Job Description Job Title: Pre Assessment Bookings Officer Department: Bookings Responsible to: Bookings Manager Accountable to: Head of Commercial and Customer Services Job Purpose: To provide a sympathetic and professional administration service to patients and service users. To book Pre-Assessment appointments in a timely manner to admission dates and maintain accurate electronic patient records and booking systems. Making sure all patients are added to our Pre Assessment software for completion of their health questionnaire. Making sure all documents are completed prior to their Pre Assessment date. Key Relationships Patients Service Users Relatives Friends Family Colleagues Consultants NHS Colleagues Stakeholders SMT Key Responsibilities Financial To ensure all appointments and bookings are entered onto the electronic system in an accurate and timely manner for billing purposes. To ensure patients have pre-assessment appointments in a time scale that is financially viable for the company. Business Development Provide a quality service for customers and local service users. Ensure effective communication between Spencer Private Hospitals and Consultants, service users and Trust departments for Choose and Book and private work Develop in-depth service knowledge and offer information about our services to our patients Follow up on outside secretarial requests for Pre-Assessment queries, liaising with the Pre-Assessment Sisters when required. Quality The booking of patient Pre-Assessment requests in a timely manner, liaising with relevant clinical colleagues where appropriate. Effectively manage all Pre-Assessment administration tasks from booking appointments and the ordering of the patients NHS notes. Answer telephone calls, take and communicate accurate messages in a polite and professional manner. Handle enquiries from existing and prospective patients professionally. Effectively manage the administration of all Pre-Assessment clinics that run over a seven-day period, planning and contacting patients as and when required. To ensure all relevant NHS notes are requested and directed to the correct location. Management of anaesthetic review clinics ensure all clinics are full and to liaise with TAG administrator to ensure clinics are set up. Ensure all Pre-Assessment Nurses availability is correctly entered onto the inhouse software, Compucare, at least 6 months in advance to allow future planning and bookings to take place. To continually maintain accurate patient electronic records and bookings systems. To act in a discreet, diplomatic, and tactful manner at all times. To ensure that all local policies and legal requirements relating to clinical care, Information Governance, GDPR and Health and Safety are complied with. To participate in the annual review of departmental policies and procedures to ensure they reflect good practice. Work towards retaining external ISO9001/2015 and ISO1401/2015 accreditation. Workforce To participate in in-house training sessions and attend meetings and discussions when required. To support the Bookings Team as and when required and as directed. Other general ad-hoc administration duties as and when required and as directed by your line manager.