Application Support Analyst
| Posting date: | 11 June 2025 |
|---|---|
| Salary: | Not specified |
| Additional salary information: | £40,000 - £45,000 |
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | Wakefield, West Yorkshire, WF2 0XG |
| Company: | Card Factory |
| Job type: | Permanent |
| Job reference: | cardfac/TP/1803145/28105 |
Summary
Job Introduction
Are you a tech-savvy problem solver with a passion for both application support and software testing? We’re looking for an Application Support & Test Analyst to join our dynamic IT team at cardfactory, supporting critical business applications and ensuring high-quality software delivery across our supply chain and business development functions.
This is a dual-role opportunity where you’ll play a key part in maintaining the performance, availability, and security of our core systems, while also leading the planning and execution of test activities across multiple platforms. You’ll work closely with internal teams and external partners, helping to drive innovation and continuous improvement in a fast-paced retail environment.
Based at Junction 41 in Wakefield, with free parking and a flexible, hybrid way of working, this is a fantastic opportunity to make a real impact in our team. Colleagues are required to work in the office for a minimum of 1-2 days per week, with the expectation of additional attendance when needed.
Role Responsibility
• Providing 2nd/3rd line support for key business applications across the Card Factory Group.
• Investigating and resolving complex incidents, performing root cause analysis, and implementing long-term solutions.
• Supporting the delivery of key IT projects and collaborating with cross-functional teams.
• Developing and executing test scenarios, cases, and scripts across various test phases.
• Raising and managing defects, ensuring timely triage and resolution.
• Maintaining accurate technical documentation and sharing knowledge within the team.
• Participating in an on-call rota to support out-of-hours incidents and test deployments.
• Identifying opportunities for operational improvements and supporting the transition to cloud-based and automated solutions.
The Ideal Candidate
• Experience supporting ERP systems such as SAP S4/HANA or Microsoft Dynamics AX.
• Familiarity with integration platforms (e.g., Dell Boomi, SSIS, EDI) and eCommerce systems (e.g., Salesforce Commerce Cloud).
• Strong problem-solving skills and the ability to communicate technical issues to non-technical audiences.
• Experience in system testing across the full software development lifecycle.
• Ability to plan, execute, and report on test activities independently.
• Excellent organisational skills and attention to detail.
• A collaborative mindset and the ability to build strong relationships with stakeholders at all levels.
Package Description
0About the Company
Card Factory is the UK’s leading specialist retailer of greetings cards, dressings, and gifts with over one thousand stores across the UK and Ireland. In 2020 we launched our exciting 5-year business strategy including our vision of becoming a true Omni-channel retailer. This strategy sees significant investment into our colleagues across the business creating multiple opportunities to join a fast-paced environment and be part of our exciting journey.
In return, we offer a wide range of benefits to support your physical, mental, and financial wellbeing.
Benefits
- Pension
- 15% Card Factory colleague discount in-store and online
- Save As You Earn scheme
- Financial Wellbeing Support
- Financial Education Tools
- Salary Advance
- Seasonal incentive schemes
- Retail Management Apprenticeship Programmes with local providers with access to a virtual internal network for learning together
- Discounted gym membership, mobile phone contracts, and car leasing
- Discounts across 100’s of UK retailers
- Employee Assistance Programme – access to tools to support mental, physical, and financial wellbeing
- Enhanced Maternity, Paternity, and Adoption leave
This is an exciting role with genuine prospects for the right candidate. If this role describes you and your career aspirations, click apply now.
For any questions email: vacancies@cardfactory.co.uk (we do not accept CVs/Applications via email)
We reserve the right to close this vacancy once sufficient suitable applications have been received. We advise applying early to avoid disappointment as applications will be reviewed regularly.
No agencies, please.
undefinedundefined undefinedSportswift Ltd T/A Card Factory