Senior Operations Manager - Defence
| Posting date: | 11 June 2025 |
|---|---|
| Hours: | Full time |
| Closing date: | 11 July 2025 |
| Location: | cambridgeshire, N3H 4R7 |
| Company: | Wincanton |
| Job type: | Permanent |
| Job reference: | 12798 |
Summary
Due to a recent new business win, we are looking to recruit a Senior Operations Manager into a newly created role. Responsible for developing and maintaining the relationship between Wincanton and our new strategic customer. Based in Cambridgeshire and reporting to the head of operations, your key focuses will include a strong safety culture, team engagement and development, delivery of an agreed annual budget including efficiency goals and objectives, coupled with outstanding customer satisfaction.
Successful candidates will be required to obtain and maintain security clearance due to the defence nature of the customer.
Why Wincanton?
- Unrivalled salary £60,000 to £65,000
- Monday to Friday
- Generous holiday entitlement with the option to buy more
- Company car
- Extensive training opportunities with funded accredited courses
- Retail Discounts - supermarket, fashion, tech, days out, food and drink, cinema, travel, sports, music and games, books, health and beauty, leisure, Enterprise rentals
- 50% discount RAC cover and discounted gym memberships
- Extended employee assistance programme to include free financial and legal advice
- Healthcare cash plan
- Dental cash plan
- Friends & Family Courses - enrol those you care about on accredited courses!
- Online GP access
- Pension accident insurance
- Retirement courses
- Cycle 2 Work Scheme
What will you be doing?
- Build and maintain a lasting relationship with the customer, acting as the bridge between them and Wincanton, working to completely understand them, their business and the team that runs it.
- Serve as the lead point of contact for all operational matters, including requests and issue escalations as needed.
- Head up the migration from the current base to a new 20,000 square foot facility including the TUPE of staff where required.
- Build, lead, motivate and develop the team to ensure the stores facility not only meets, but exceeds customer expectations.
- Accountable for the delivery of all contractual KPI's and budget requirements.
- Develop and execute customer satisfaction improvement plans where required.
- Organise and lead appropriate business cadence to include regular, formal reviews and reports.
- Develop trusted advisor relationships with key stakeholders across all departments to leverage multifaceted solutions, achieving a smooth and effective client experience.
- Deliver a culture of efficiency, Operational Excellence and Continuous Improvement by utilising the most appropriate methodology on a consistent basis.
- Ensure that a best-in-class HSE performance is achieved across sites and that a culture of safety is embedded in everything we do.
- Prepare annual operations budget.
- Ensure contract change is applied in accordance with process, ensuring robust governance is applied.
What will you bring?
- Strong commercial awareness and a commitment to providing customers with the highest standards of service.
- Ability to communicate, present and influence key stakeholders at all levels including executives and C-suite.
- Excellent listening, negotiating and presentation skills.
- Proven experience as an operational leader.
- Experience delivering client focused solutions to customer needs.
- Proven ability to juggle multiple projects whilst maintaining sharp attention to detail.
Wincanton’s Commitment
Our people are our most important asset and as such we are continuously expanding our capability programs to provide you with opportunities to build and extend your professional, functional, and management skills. Your development through coaching is our priority. Continuous learning takes place through a broad variety of opportunities and types of engagements. Access to the latest technological innovations in the logistics and supply chain industry, as well as Wincanton’s deep knowledge and expertise in our field, constitute a superb platform for your professional development.
We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Proud member of the Disability Confident employer scheme